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Won Item, Paid for it, Postage Cost is incorrect
Summary: The discussion revolves around an issue where 4bytes won an item and paid for it, but there is a discrepancy with the postage cost. yarralad and kh-syedse responded to the initial post, but the content of their responses is not provided in the discussion.
On Tuesday 10th of August I made a bid on a scale model vehicle that is located in the United Kingdom. I only made the bid with two hours left on the listing and with myself being the only bidder I won the auction & paid right away (as I always do). For what it is the Postage cost to Australia came out somewhat cheap so I thought I'd be getting a good deal here on the postage. The item would be shipped without going through the GSP (according to Ebay). I'd still be paying the small import cost (I think it is 10% off the top of my head) which is fine, no problems with that. The winning price was 60 Pounds which when you convert all of this to Australian Dollar at this time of writing this post, it comes close around to $135 – $140 AUD.
I got a message just this Wednesday (11th August) from the seller saying they've never shipped to Australia and will have to check the costs. I sent them a message just saying "Thank you for getting in touch with me, Please let me know what the available options are for postage and I'll look into it". I understand that when you've won something on Ebay it is a done & done deal and you can't just go canceling.
After I sent that message the seller responded again not soon after and just told me again it will be shipping from the UK and they'll be in touch with me again ASAP. It was only Wednesday at the time I received this message.
Tonight (14th August) Seller has messaged me again saying they've been quoted between £15 and £18 and are asking me to pay the additional cost of the item and they will post it ASAP, proof of postage will be sent to me (whether that is before or after I pay the postage I don't know), I'm not seeing any buttons to pay additional cost because probably I've already paid for the item?
As I've never really dealt with this situation before on Ebay what should I do? do I go through and pay the new shipping cost (remember I already paid for the shipping cost when I won the auction originally) and if that is the case how do I exactly pay for it? What are my options or what should I do to ensure I don't muddle up anything for both of us?
A bit lost here as I've never encounted this issue before and the few times I've purchased internationally postage costs have been correct & never an issue.
kh-syedse
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread, if you wish to continue to discuss this topic.
Thank you for understanding.
yarralad
·1 year agoHi,
I'm an occasional seller of stuff i've had for way too long. Probably should sell more 🙂
I realise this is a very old thread but the postage thing is confusing for me as a seller.
If i'm selling small items like t-shirts or ? coasters that will fit into a standard satchel or box, it might be a bit easier to calculate postage.
But im selling a computer (imac all in one)
I said in the listing - pick up only but willing to post with buyer paying costs. (listing is an auction with a buy it now price)
Ive already had people wanting me to put a postage cost in the listing.
I got a quote for one bidder from Pack and Send (around $300 to remote Tassie) they came back and said it should be $60 with Sendle.
It's 10kg with lots of glass and in really good condition.
So before an auction, from Sydney, how do I calculate postage to Perth, or remote Tasmania etc as a set price ?
Ebays "based on buyers location" postage just doesn't look right. And the included $100 insurance is a lot less than the starting price.
The other postage options like Aus post and Sendle don't seem to include insurance.
It's a problematic thing to package up as I got rid of the box years ago, but I want it to get to the buyer intact.
So I'm happy to spend the time packing it as best I can, but Pack and Send will do it all, and insure it correctly as I would expect as a buyer.
You all sound like you are/were experienced sellers, so would you trust the Ebay postage calculator ?
Do I just think of a number and triple it, then pack it up like the michelin man, so if it's going to 30km away or Greenland it'll get there ok ?
I just want to be fair to me and the buyer, so i'm stumped as to the best way forward.
Any thoughts welcome.