@e_purchasing

You are right. I am shocked though as I had assumed mrich61 must already have opened a claim that was rejected, because he said he lodged a claim and ebay found in the seller's favour.

If that is not the situation then yes, if the word genuine is actually in the title, then mrich could definitely make a claim that it was not as described. But not in chat, in a proper claim. You never know if you don't have a go.

It's a shame some of the Chinese sellers see the need to be misleading. What it does is turn off buyers who are caught out & cause them to shop elsewhere.

I have read some of the replies you have had and I will put my 2 cents+gst worth.

Before anything I will blame you for buying the items as the photos clearly show they are not genuine Ryobi , not to mention the $30 price tag including delivery, so you should have realised. That does not make the seller in the right though

Their title clearly has the word "Genuine" and their intention is to mislead and deceive by putting it there but they cover their eBay side of things all through the description.

Your reference ID:2-108925196810 is a chat reference and not a dispute so you should open a dispute and return them at their expense.

Go to your "My Ebay" and into purchase history. Locate the order and on the far right there is a button that says "more Actions" . Click and go down to "Return this Item"

On the next page it will ask "Why are you returning this item?" and there is a drop down where you choose "Item Didn't Match Description"

It will then ask "Anything else to share?" AT which point you should state "Seller is engaging in misleading and deceptive conduct through the use of the word "Genuine" in their title and make buyers believe they are receiving Genuine Ryobi product. This item is not genuine Ryobi".

The seller then has 3 business days to supply you with a return postage label (or refund you without return) and you have 10 business days to lodge the return at the post office.

Make sure to return them on time and in original condition using the return label provided. Do not discuss anything further with the seller. When the tracking shows delivered, you will get your refund initiated in 3 business days.

And for Pete's sake take more care in not only what you buy but who you buy item from

@mrich61

I haven't looked at your item but going on what the others said, you bought an item that was not actually advertised as Ryobi and doesn't have the warranty you were expecting.

Newsflash: Even the 1 year limited warranty is suss. Just words on a screen.

If the seller is in China and you wanted to claim in eg 6 months, they would probably ask you to send them back and they would assess them then and postage costs would be prohibitive. That's if they didn't completely ignore you, which can also happen.

A lot of 'warranties' in ebay ads don't exist.

You don't ever want to get into this position again where you've lost money for a dud product, so just make it a rule to double check in future where your seller is located and avoid Chinese sellers. And check feedback. If lots of buyers say the items are fake, then they probably are.

In fact, you'd be better off in a real store for items like this.

But it is also worth knowing that if you open a claim for item not as described, you're going to have an uphill battle winning if you claim an ad was fraudulent because the batteries were not genuine Ryobi then when the ebay reps look at it, they see the ad never said they were in the first place.

On the other hand, if something is damaged or does not work properly or is faulty, that sort of claim you have a much better chance of winning.

"The seller also advertised a 10 year warranty but only offers a 1 year limited warranty after the purchase is made"

Other examples from this seller are:

5 years warranty + 60 days Money Back

Manufacturer Warranty - 10 years

60 Days Money Back Guarantee and Full 5 Year Limited Warranty from the date of original purchase.

All rubbish , all designed to draw in a buyer and a genuine seller misses out on a sale

It states they are For Ryobi, nowhere does it state they are Ryobi batteries.

@mrich61

eBay loves protecting sellers in China selling dangerous batteries.

Batteries that don't pass Australian mandatory safety standards

Batteries that can burn your house down and / or kill you.

eBay makes a lot of money from these Chinese sellers

even calling them 'top rated' sellers !!

Along with 3898 automated positive feedback from eBay - NOT from buyers

That's why buyers need to check feedback very carefully.

"how disappointed I am with the eBay dispute resolution process

I lodged a dispute claim

eBay found in the sellers favour"

What happened ? Did you return the battery ?

What reason did eBay give you for finding in the seller's favour ?

I recommend you try a chargebank through your bank.

Did you provide proof from Ryobi?

Did you follow the correct process for the item not as described dispute and follow through within the time limit?

Not even genuine Ryobi batteries have a ten year warranty

The seller is registered in China and has horrible feedback, plus their photos are lifted from other sites

Plus of their 6000 so called positive feedback, almost 4000 is eBay automated

Why on earth would you buy from such a seller in the first place?

Their negs show many many many warning they sell fakes

Why put yourself and everyone around you at risk by buying such a thing from a random, dodgy as seller in China and think for a second that you would get something genuine?

Not use telling other members you are disappointed with eBay

Nor can other members see anything from the reference number, posting on the member to member forum is not communicating with eBay

eBay pretend they do not allow the sale of such batteries, that is a lie

BUT there is simply no excuse for buyers to buy these death traps, none, ever

Stop supporting these scammers, and stop putting people at risk

You let yourself down buy buying from a seller with every red flag to run a mile