Ebay quotes the USA buyer the Ebay international discount Postage price, but then offers the seller no applicable international postage service to the USA ???? What?
Summary: fancy_tote expressed frustration with eBay for quoting discounted international postage rates to buyers, but not honoring them for sellers, leading to additional costs. lezned-toycollector advised against adding a surcharge post-sale, suggesting cancellation instead. fancy_tote explained further issues with eBay's fees and policies, while acknowledging a buyer's cooperation in canceling the order. davewil1964 suggested selling locally to avoid international shipping complications. The discussion highlighted dissatisfaction with eBay's policies and considered alternative selling platforms.
Thanks eBay, you let me down yet one more time, you offer my seller the discount international price on postage and allow me no ebay discount postage label applicable to the rate the buyer paid according to eBay's assessed discount rate.
So what eBay have done is assed the postage on the destination at their all so generous discount rate, and omitted to inform me, the seller that they do not honor that rate with the applicable service they have billed the buyer for. So I then need to go through Australia Post and pay full cost postage at a cost of an extra $24 on the actual required and only available postage service.
Which in the end after eBay fees deducted and all costs incurred postage wise, leaves me at break even at best or a potential loss on the sale of the item. So then I need to contact the buyer and explain all this that never should have been an issue, and request either extra postage payment or possible cancellation of the sale.
Well done eBay, keep up the good work to earn all those overpriced fees taken from every sale.
lezned-toycollector
·2 weeks ago · EditedYou're in for a world of hurt if you add a postage surcharge after the sale has been made.
If you wish to go through with the sale, that's entirely up to you, but you'd be best off by cancelling the transaction using the reason "Problem with buyer's address".
This way you're protected against negative/neutral feedback - which I can assure you is exactly what I'd be leaving if any seller ever asked me for one cent more than the checkout price.
fancy_tote
OP2 weeks ago · EditedYeah that is fine, but me asking, requesting for any extra postage is entirely on account the lack luster inefficiency of eBay's service, being so shabby below par and unprofessional, that even Blind Freddy can see that.
If Ebay have it in them to apply a discounted postage rate to an item sold , on the proviso that the rate be honored by them on the sale, and then they turn about and do not provide that service, How worthless is thst account and so unproffesional of such a huge corporation as Ebay
fancy_tote
OP2 weeks ago · EditedHere's the lowdown:
"When shipping to the USA, eBay sets the buyer's shipping fee based on its discounted negotiated rates. However, eBay has disabled Australia Post International labels for packages to the US on their platform, which forces you to pay higher retail rates at the Post Office out of pocket. "
Now tell us eBay, how is that helping anyone?
The least you could do is advise sellers up front of the deficiency of the pseudo discount service you offer !!!!
lezned-toycollector
·2 weeks ago · EditedAll of that aside, you still shouldn't be applying a postage surcharge.
The reasoning behind why you're doing it is completely irrelevant.
Again, if any seller tried bunging that rubbish on with me, they'd get a very well deserved red dot for their efforts.
You have the option of completing the transaction - or cancelling it as previously advised. There is no option to add a surcharge after the sale.
Edit to add: FYI, if you want to ask questions of eBay, you'll have to contact them directly. They're highly unlikely to read your post, so you're just wasting your time and effort by posting such questions here.
fancy_tote
OP2 weeks agothere's no postage surcharge, its actual postage cost, not even any packing fees included, when it took a good half hour to 3/4 hours to pack, and the expense of packing material. The problem is All eBays, having failed the seller in obligation to provide the service they billed the buyer for.
Have heard from the buyer after discussing with him, and he has agreed to cancel the order. So once more we learn the hard way with eBays dodgy agenda.
As for buyers red dots, totally so many times I have received as much has been nothing but rubbish, indecent ignorance on behalf of the buyer, some people just don't know when to show courtesy and consideration and refrain from nastiness.
PS: there's always an option to add extra charges when they are required and if the customer is on board, compliant, understanding of the failure out of your hands and the negligence being all on eBays account.
Thanks all the same for the suggestion to cancel and relist, end of the day, I feel that is logically the best option.
Cheers, Best to you.
lezned-toycollector
·2 weeks ago · EditedSaying it's not a surcharge doesn't make it any less of a surcharge.
The buyer paid the quoted amount for postage. If you then ask for any additional amount for postage over and above the advertised amount, it's a postage surcharge - simples.
In fact, that is the very definition of what constitutes a surcharge.
As for cancelling the order, that's entirely at the seller's discretion. You don't need the buyer's permission to cancel the order. The instant that you see a problem with the buyer's address, you should cancel the transaction - whether the buyer agrees or not.
fancy_tote
OP2 weeks agoYeah well, I think all the same the deal stinks, and the reason it smells so bad is eBays could care less attitude once more toward the seller. Not only do they quote a discount postage service on which they are supposed to honor, then turn about and don't honor. they gouge 14.5 % in fees from that underquoted discount postage service that does not actually even exist.
So for the actual Australia Post postage requirement on that item to the USA at a weight of 5.2kg, Aus. Post was going to charge me $130 approx.. What does eBay quote the buyer with an expectation for me the seller to receive a postage label through eBay accordingly $111, straight away a deficit of $19, then comes the 14.5% fee deduction on the $111, another $16, so now i am in the hole on the deficit side on postage $35, then there is the extra tariff requirement on postage going into the USA, at least 10% on the $40 item the US buyer has purchased another $4 backward into the hole deeper, so now I am at a postage deficit of $39, and the buyer only paid $40 for the item.
Then there is the fee that eBay so generously toward themselves gouge on the item sale price, another 14.5% $5.80, so now I have spent all the time advertising and packing and corresponding with a USA buyer plus expense and time tripping to the Post Office to be in the hole on the deficit side for $5 loss on the whole transaction. What? do eBay think we are living in bizzarro world? it would seem so.
Bottom line it smells so bad, cause in actual fact I don't get a wage from eBay, I am not one of their employees, so where do they get off believing their shabby account in this transaction could ever see them make so much on me, while I go backward on the deal. ?
Fair enough, and thanks for the advice, the cancellation on the order seemed best advised, and has been done accordingly, Hopefully after too many times already bitten by eBay's unaccounted for self indulged agenda, I might be twice shy.
Sadly in this day while you can advertise and sell on Facebook Marketplace for free, eBay seem to live in the dark age of excessive fee gouging.
We Live and Learn.