Ebay Scheduled Maintenance Chaos Nightmare for Sellers | eBay Announcements and Seller Releases

calsrus · 2014-09-04T02:18:39.234000Z

Hi Fellow Sellers, Not sure if everyone is aware but a number of sellers across the globe was affected by the "Technical Issue" that followed after the Scheduled Maintenance Last night. Ufortunately I was one of them which I found out when I woke up this morning. To my surprise, the following happened: * Through my mobile, my account was still logged in however, it showed no Selling items - nothing under Active, Sold or Unsold (nutta). * Through my mobile, my feedback was all cleared out (see attached). * When searching for my items in ebay searching, my items came up but when I clicked on it, it displayed the Item is no longer available (as if my stored had been closed). * When I attempted to log to my account through the Web in an attempt to contact ebay support, I got incorrect username and password (even though it's correct - was able to login using same credentials via the mobile app). I'm not sure if this is ebay's attempt in trying to cut the number of distress calls to their support staff but I eventually got ebay's contact number via Paypal . After calling the number at 8 AM (they open from 8 AM) I finally found out that there's is a "Technical Issue" at ebay causing this to happen. My account appears to be back to normal now but what furstrated me the most was that: 1. Ebay did not send out any email to users who are affected by the problem, leaving them in complete darkness as to what is going on. 2. Ebay does not provide a way for members to contact them other than logging into their account. Their contact number is nowhere to be found on the website, I had to call PayPal to get this highly concealled 1800 number. Losing sales in one thing but being treated like a minion and provided aboslutely no customer support after paying my dues in store fees is totally appauling. I only hope ebay wakes up one day and sees that what makes up their income are sellers and that they should consider changing their policies to make it worthwhile to sell on ebay. Was anyone else affected by this or have any stories to share? I'd be interested to see.

Discussions

Ebay Scheduled Maintenance Chaos Nightmare for Sellers | eBay Announcements and Seller Releases | eBay Australia