Lenovo - no international warranty
Summary: El tema de discusión es sobre la falta de garantía internacional de Lenovo. Sin embargo, no se proporcionó ningún detalle específico en el contenido de los mensajes. Varios participantes, incluidos stephen342cat, padi*0409, sandypebbles, gutterpunkz05 y sugar249, contribuyeron al intercambio de mensajes, pero no se destacaron en la conversación preguntas o comentarios específicos.
I bought a Lenovo laptop on ebay 2 months ago, shipped from US to Australia, that is now not working properly. Lenovo confirmed that the issue would be covered under the US warranty, but that there is no international warranty, and so will not provide any assistance. Any recommendations?
16 comments
stephen342cat
OP2 years agoThanks all for your replies. Appreciated. I thought I'd provide an update.
I made the purchase in Australia from ebay.com.au. The laptop was advertised as having a 1 year manufacturer warranty and available for shipment to Australia, which I interpreted as meaning the laptop had a warranty in Australia. My intention was to extend the warranty for another couple years.
However, I checked the international warranty for this machine using the serial number, and can see that it is not covered under and international warranty and that the warranty can not be extended to Australia.
My understanding is that, irrespective of the warranty, the purchase is covered under Australia Consumer Protection law. I understand that the consumer protection would cover the laptop issue, and also, the mixup about the warranty.
I am separately following up with Lenovo and eBay.
Any thoughts?
sugar249
·2 years agoAustralian consumer law doesnt extend to purchases made from overseas business's. In this case you admit it was lenovo US. Case closed
sandypebbles
·2 years agoMy understanding is that, irrespective of the warranty, the purchase is covered under Australia Consumer Protection law. I understand that the consumer protection would cover the laptop issue, and also, the mixup about the warranty.
No it does not
That one has been done to death, yes, usually it is from people who buy dodgy items from dodgy seller in China but the same applies here
Buying something from overseas that was listed on eBay.com.au does not bring it under Australia consumer law
And no 'mix up' with the warranty when there never was one for Australia, that was only what you thought but is not how it is
stephen342cat
OP2 years agoJust to update everyone on where we've got to:
Lenovo has confirmed the issue is covered under Australia Consumer Law and provided a Return Credit Note that can be exchanged with the seller for a refund.
I have contacted ebay and the ‘ebay seller’ and they have refused to help.
The seller has said: I sympathize for you, I just don’t want to be liable for anything. And to be honest, sounds like a good bit of work to do all that and Im not getting anything for it
gutterpunkz05
·2 years agoLenovo is wrong, Australian Consumer Law does not apply unless you buy from an Australian business.
The warranty in the US is a manufacturers warranty. Get the manufacturer in US, Lenovo, to accept direct return to them under warranty.
I do not blame your seller for not wanting to get stuck in the middle of this.
gutterpunkz05
·2 years agoJust to add, it is not up to lenovo to interfere with the ebay transaction and return/refund policies.
Nor is it the sellers responsibility to act as a go between for you & lenovo.
The seller you have named, against board policies, does not appear to be a computer retailer for lenovo, or any other PC brand.
sugar249
·2 years agoThis is factual for this situation as it is outside of Australian consumer law.
But under normal circumstances it is up to the retailer to be the go between for the buyer and manufacturer.
gutterpunkz05
·2 years agoThat assumes the seller is an authorised retailer for lenovo, which I highly doubt as they are mainly a seller of sporting attire.
They do not have any IT gear currently listed, and the item in question was the only tech product in the last 3000 sales.
gutterpunkz05
·2 years agoIf lenovo do not sell the specific laptop you purchased from america, or an equivalent model in Australia, then it will not be covered by a manufacturers warranty in Australia.
As lenovo have told you the item is not covered for warranty in Australia, it would appear the item was never intended for sale in Australia.
stephen342cat
OP2 years agoNoting, the original listing claimed that the laptop was covered under the manufacturers warranty.
padi*0409
·2 years agoRead my reply to you regarding warranty enforcement. The seller can say anything they want to in a listing, but that doesn't make it true...................
sandypebbles
·2 years agoIt does not change the accurate information you have been given
It was bought from overseas
There is zero warranty in Australia
Regardless of what words were/were not used, nor anything else
The seller 'claiming ' does not change anything
It simply does not exist, never has and as such will not/cannot be enforced
padi*0409
·2 years agoThe other thing that concerns me about this Sandy is that the US works on 120 volts AC and Australia is on 240 volts AC.
I know that some devices will automatically switch themselves to the correct voltage, but many do not.
Perhaps that's why the laptop isn't working properly.
sandypebbles
·2 years agoJolly good point !
sandypebbles
·2 years agoLenovo have already confirmed what other members will tell you, so afraid not
padi*0409
·2 years agoFor warranties to be valid the seller must be an Australian registered and authorised seller/reseller of the device, so no you will not be covered by any so-called "warranty".
Edit. I see you are registered in Singapore, so the warranty policies may be different there.