accounts

i think ive accidentally replaced my old ebay account. they use the same email and now i cant log into my old one to get order details off it

bai_87513

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Posted 3 months ago·Last reply 3 months ago

5 comments

*casey*

·3 months ago

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This sounds like you've purchased as a guest

https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035&srsltid=AfmBOoqf4dfmlu5yjpp4JlMCFkElD8NHAFqK5ho8K4VYlW-_miuCK9UV

Or a linked ID through Social Media

https://www.ebay.com.au/help/account/signing-account/signing-account?id=4189#section4

Log out of all Social Media and log out of eBay.

You should then be able log in with the correct purchasing ID and see all the order details

davewil1964

·3 months ago

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Accounts cannot share the same email.

bai_87513

OP3 months ago

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thats the problem. when you try to make an account with an email youve already used it asks if you want to replace it. wich is what i reckon ive done.

*casey*

·3 months ago

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If you tried to register a new account with an existing email address, you’d receive the message:

“this email address is already in use”

You’d need to close the first account which couldn’t be done if you had current transactions.

Did you sign in through Google, Apple or Facebook ?

*casey*

·3 months ago

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Did you sign in through Google, Apple or Facebook ?

And it's created a new account?

If yes, as I mentioned before, sign out of everything and sign in with the purchasing ID