I have a disputed amount taken from my credit card
OK I want to contact ebay but no... I have had $461.50 taken from my credit card and I can't get any help from ebay do I need to make a complaint to a legal representative or can I please be able to contact ebay in some way directly.
9 comments
twyngwyn
·1 year agogo to help (top of page)....click on anything about buying....start a 'live chat'....then ask for a supervisor...good luck!
countessalmirena
·1 year agoTo follow up… if you have been contacted by a scammer, these are criminal organisations with significant resources and they will fake being eBay or your bank or the ATO or Centrelink or Amazon / or anyone or anything to convince their victims.
Never ever tell anyone your verification code if you receive one. Never. And don’t enter it into a webpage to which someone has directed you with a link. You should only use it when you yourself have typed in the correct URL in a fresh browser in a device or computer that you know isn’t compromised.
I’m mentioning this in case you were contacted by a scammer. It’s not answering your question about contacting eBay simply because eBay are not the ones who can do something about a fraudulent charge on your credit card.
Please do post again with any additional information - but of course not your private information. You should not post anything private on these boards, and be very cautious about giving any information to anyone calling you out of the blue, no matter who they say they are.
lemah7987
·1 year agosandypebbles
·1 year agocountessalmirena
·1 year agoContact your bank in the first instance if you are 100% sure you’ve had this amount charged and it isn’t an amount that you authorised - but DO BE SURE.
Only use the contact details on the back of your card. There should be an emergency number there for credit card fraud.
How did you become aware of this amount, and when?
I ask this because fraudsters / scammers contact people by phone or email or text pretending to be your bank or eBay etc, and they are trying not only to scam you but also trying to get your personal identification and information.
Were you contacted in this way?
And also… take a moment to think. Have you sold anything on eBay? Have you bought anything on eBay? Could it be a legitimate charge?
Post here for extra help if you need it - and be cautious. Scammers can look and sound very convincing and they’ll use a false sense of urgency to hurry people into being unwise.
If you have given away private information to a scammer, we can give you some advice, but the sooner you contact your bank directly, the better. I reiterate - only trust contact information on your credit card or in the paperwork that came with your card.
zafodbeblebrox_0
OP1 year agoNo it was my wife's card and she does not use it to pay for items. She mainly uses the phone pass linked to the card.
I wanted to ask ebay who the company was to ask them who used our card to pay for a $400+ item or items.
But it seems almost impossible to contact anyone at ebay it's just full of auto replies and hints
sandypebbles
·1 year agozafodbeblebrox_0
OP1 year agosandypebbles
·1 year ago