I have a faulty product.
I have a faulty product, I only purchased it less than 3 months ago. I can't contact the seller and I can't contact eBay. If I don't get a resolution, I'll never buy from here, ever again. Further I'll be sure to tell anyone who'll listen about how **bleep** this platform has become.
4 comments
au.l624
·2 years agoReply to sandypebbles:
I appreciate your perspective, but it's important to understand the stress and frustration that buyers experience when they've worked hard for their money, only to feel scammed on eBay's platform. The buyer here has tried to seek help and follow the appropriate channels, but eBay isn't taking the necessary action and seems to be allowing, or at the very least not preventing, dodgy sellers from exploiting their platform.
While eBay does offer a help system, it becomes practically useless once you’re outside their 30-day window. At that point, eBay typically directs buyers to seek outside help, which can be a dead-end when the seller remains unresponsive. A warranty isn't just a piece of paper; it's a promise that the goods are in good working condition and as described—a promise that should be honored by the seller or manufacturer.
Unfortunately, it seems like eBay is becoming a platform where some sellers know the loopholes to sell cheap, defective goods and avoid consequences. This isn't just an isolated issue; it affects many buyers who deserve better protection and support.
Please try to understand the buyer's frustration here. It's not just about getting a refund; it's about holding sellers accountable and ensuring that other buyers don't go through the same ordeal. eBay needs to step up and do something about this to maintain the trust of its community
sandypebbles
·2 years agoThe fact of the matter is this.
Buyers choose who they buy from,
buyers choose if they use the tools they are given or not .
Buyers cannot be 'scammed' IF they take very very simple steps
The buyer can choose to check the seller's feedback before buying, it clearly shows where the seller is registered
And knowing basics like there is no warranty, ever unless the seller is an authorised seller/re-seller of the brand and registered in Australia
And the time limit for the MBG is 30 days
There are many ways the buyer can help themselves avoid issues in the first place
Or read the buying basics or the forum before using the site if they do not know how it works
Again eBay is all about the buyer
countessalmirena
·2 years agokrumpy, did you not check the T&Cs of eBay’s Money Back Guarantee before purchasing…?
eBay will not (and can’t) assist almost 3 months later.
But if you paid through PayPal, you’ll be in luck; PayPal’s Buyer Protection is for 180 days from the date of the transaction.
Another sort of protection is through your card issuer/bank if you funded your purchase with a credit or debit card. A chargeback may be able to be performed, but the timeframes vary between different banks and different cards. Check your card’s T&Cs. You may be very close to the latest timeframe for your card if that’s how you paid.
Note that once you dispute a card payment (chargeback), you can no longer use the eBay MBG (even if within 30 days of item’s arrival) or the PayPal Buyer Protection. Also, no eBay MBG if you try PayPal Buyer Protection first.
That’s one of the reasons why - if you are within the timeframe for eBay’s MBG - it’s recommended to make an eBay dispute first… and only if that fails should one raise a PayPal dispute … and only if that fails to raise a dispute with your card issuer. But of course if you are running out of time, it’s all hands on deck for whatever method is still open to you.
sandypebbles
·2 years agoNo need to tell other members you say you won't use eBay again, your choice if you do or not
Why can't you contact eBay (which would be pointless after three months anyway) but eBay Help is at the top of every page
Unless the seller is an authorised seller of the brand/product, what do you expect them to do after using it for three months ?
And, as with the other person who expect special treatment outside the policies, better you tell people to know the basics
Posting 'threats' about you not using the site, and telling other people not to is pointless
Utterly pointless
Even if eBay *did* read here, they are not going to give you special treatment