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    lost my password and tried to change it and it won't let me change it without old password
                     

    lost my password and tried to change it but it won't let me without old password

    frba2497
    frba2497
    18View listings
    Posted 5 months ago·Last reply 5 months ago
                                           
             
    2 comments

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                   
    lezned-toycollector

    lezned-toycollector

    ·5 months ago
    View listings

    https://www.ebay.com.au/help/account/changing-account-settings/reset-password?id=4197&st=3&pos=1&query=Reset%20your%20password&intent=Forgot%20password&lucenceai=lucenceai&docId=HELP1072#section1

                                           
    *casey*

    *casey*

    ·5 months ago
    View listings

    You've actually posted on the Australian boards but the directions should be the same.

     

    You must be signed in to post here on the forum

     

    Are you trying to  sign  in on a different account ?

     

    Instead of trying  to change your password through your account,  firstly  sign out 

     

    Then sign in , leave the password box blank  and  click on  Reset Your password

     

    You should see:

     

    Reset Your password

     

    For your security, we need to make sure it's really you.

     

    Choose a verification a method

     

    Email Me   or   Call me

     

                                           
                                                                                     
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