Sells who never send

Last three purchases and the seller be er sells but marks as posted. evat won't "help" for a fee weeks. No way to get support, no email, no phone.

I cant think of any reason to ever use eBay again.

I predict 2025 eBay shuts down ... Must be hard with 100k execs and only 10 support staff.

jolanscourage

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Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

7 comments

sandypebbles

·1 year ago

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You do not need eBay support staff

It is up to you to open and follow through with item not received disputes

You are shown the estimated delivery date before you buy,and no, you cannot open a dispute before the last of those dates

And if you choose to buy from dodgy sellers registered in China and ignore all the neg feedback they have, then it is more than likely you will keep having the same issue

ebay do not read here and have no idea if you use the site

*casey*

·1 year ago

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If one of your problems is with the seller in China who last left you feedback, their feedback is terrible , only 91.9 % .

If you don't receive an item you paid for, this link will give you all the information you need to know about filing a claim with eBay's MBG

https://pages.ebay.com.au/ebay-money-back-guarantee/

padi*0409

·1 year ago

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@jolanscourage wrote:

Last three purchases and the seller be er sells but marks as posted. evat won't "help" for a fee weeks.

A couple of points for me to make here.

1. As soon as the seller generates a postage label, eBay marks the item as "sent".

2. If the seller just posts the item in the red PO box, it will not be immediately scanned and possibly not scanned until the item is out for delivery.

davewil1964

·1 year ago

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I suspect, given there is little English in your post, that you have not availed yourself of the eBay MBG. Available to every buyer and extremely buyer-centric.

If you are within the MBG timeframe.

wrxona

·1 year ago

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If the seller makes a partial refund or items not delivered eBay won't accept a review, and there is no customer service agent to contact only a auto AI that can't or won't pass on and constantly repeats the same responses. No available contact info on the website or help centre.

sandypebbles

·1 year ago

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wrxona, you, the buyer are not obligated to accept a partial refund,and if items are not delivered, you, the buyer opens and follows through with an item not received dispute. Not sure what you mean by ‘eBay won’t accept a review’. If the seller cannot prove delivery, you win, there is nothing to ‘review’

*casey*

·1 year ago

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@wrxona

Is your case closed ?

The seller's feedback is terrible.

If you need to contact eBay, go to eBay Help at the top of the page, follow the prompts until you get to the automated assistant and ask to speak to a supervisor