I have purchased a cuckoo clock with minimalist chimer with pendulum teseJ. The instructions are ver
Summary: The discussion appears to focus on a cuckoo clock with a minimalist chimer and pendulum design that noy-631 has purchased. However, the instructions for the clock are described as 'ver' which may imply incomplete or inadequate information. Multiple participants, including padi*0409, countessalmirena, *casey*, and others, engage in a conversation, possibly discussing solutions or clarifications regarding the clock's setup or operation. The discussion seems to branch into different interactions without clear resolution.
I have purchased a cuckoo clock with minimalist chimer with pendulum teseJ. The instructions are very bad and poor and I am not able to set up the clock.
I have tried to contact the seller but no reply. Very difficult to get to speak to an eBay agent.
Very disappointed with the process.
springyzone
·1 year agoI hate poor instructions too, but when you buy direct from China, you have to be prepared for this to happen.
It isn't a fault with the clock as such, more that you haven't been able to work out how to set it up.
Contacting ebay won't be any help, they will probably just tell you to contact the seller.
Maybe contact the seller again. Simply ask how to assemble it.
Casey had a response from the seller so hopefully you will too.
Maybe also get a friend to have a look at it for you, someone who is a bit handy. They may be able to do it easily.
At this stage it is too early to open a 'not as described' claim because that implies the item is faulty and you won't know if that is the case till you get it working.
*casey*
·1 year agoI'm going out on a limb with this one, in the sense of fair play and decency.
I had a quick response from the seller today , to a question I pretty much already knew what the answer would be.
The clock body comes fully assembled.
All that's required is to add the batteries, hook on the pendulum, insert the cuckoo and press a couple of buttons to set it up.
It took me 5 seconds to see the set up on youtube.
In the meantime the seller (8.2 k items sold) has had
1) A dispute opened... presumably the reason used was, as advised, it couldn't be assembled ??
2) Has almost been accused of giving a fake address
3) If the buyer is refunded without the need to return, the seller loses money
4) The buyer's been advised if that happens, "you get the money and keep the item"
This goes against all my principles.
What sort of message is that giving out to new buyers ?
That all Chinese sellers are bad ?
Yes, they sell cheap items.
Plastic cuckoo clocks that most kids would love.
Plastic cuckoo clocks that are clearly described in the listings as just that.
Looks easy enough to set up to me !
i-once-was-bump
·1 year agoI have one of these clocks and it is easy to set up.
I love the noise every hour so I guess I am a very big kid.
domino-710
·1 year agoA Chinese Cuckoo Clock. 🤣
Time to tune the strings - bring on the ' HARP '.
*casey*
·1 year agoIt comes in other bright colours and although only cheap plastic, the littlies I know would love it
https://www.youtube.com/watch?v=9Jw-76yv0ow
*casey*
·1 year ago@@noy-631
I hope you receive your refund and return to eBay.
How can I make sure this address even exists?
You seem seem very apprehensive of using eBay so be sure to shop with Australian sellers in the future.
In saying that and I know I'll be the only one to say this, although the Chinese seller is the type that we all love to hate, 98.1%, always out of stock etc, I really don't think this is a seller problem.
The seller has positive feedback for the clock
Half the stuff I buy in the real shops has chinglish instructions and I often have to look at Youtube to find out how to set up something.
countessalmirena
·1 year agoeBay agents are not able to give you cuckoo clock instructions… Also, they won’t be able to force a seller to communicate with you.
Rather, if the clock isn’t as described, open a return request for a full refund. Basis of claim: it can’t be assembled, so it’s not as described.
noy-631
OP1 year agoI have started a refund but the return address does not look right. How can I make sure this address even exists?
padi*0409
·1 year agoYou need to open a proper dispute through eBay's MBG, and the seller should be paying for the return postage if you win the dispute.
https://pages.ebay.com.au/ebay-money-back-guarantee/
lezned-toycollector
·1 year agoWhether or not the address exists is really none of your concern. If the seller is stupid enough to provide a label to a fake address, they're the one who misses out - not you.
You'll find that most Chinese sellers don't want the product returned anyway, as the cost of postage will usually outweigh the item cost.... so it's more economical for them to just send a refund.
Some will, some won't... but once eBay steps in you'll get your money back and you can do whatever you like with the product. Binning it would be a realistic option.
padi*0409
·1 year agoI suspect you have bought from a Chinese seller - look at their feedback to see where they are registered.
What is the item number ?
noy-631
OP1 year agoYes, I believe it is from a chinese seller.
*casey*
·1 year agoHave you googled or looked on Youtube at all for instructions , as sometimes that helps.
Also, if you go to the seller's feedback page and search for feedback on Cuckoo clock, does the middle feedback help with your problem ?