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Cyclone impacts in Northern QLD: How we are protecting you
Summary: m6xqx7 informs sellers about the impact of a cyclone in Northern Queensland on mail and parcel delivery, which may affect business operations. To support sellers, protections have been implemented for parcels sent in and out of the affected areas from November 24th to January 14th. These protections include the removal of Late Shipment Rate defects, Seller Cancellation defects, and related feedback. Additionally, Item Not Received (INR) counts and related feedback will be automatically removed, as well as INR defects in Seller Standards. The message reassures sellers of continued monitoring and potential extension of these protections if necessary.
We know the cyclone in Northern QLD is impacting mail and parcels may interrupt your ability to run your business. We're here to support you, so we've put seller protections in place.
Seller Protections
These protections apply to parcels in and out of affected areas in Northern QLD from 24th November to 14th January. To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:
Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
INR defects (cases without seller resolution) in Seller Standards for affected areas
We hope you and your team are staying safe at this time and we'll continue to monitor the situation and extend the protections if needed.
