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Flooding impacts to parts of Shepparton, Victoria: How we are protecting you
Summary: m6xqx7 informs about the impact of storms and flooding in Shepparton, Victoria, affecting mail and parcels, which may disrupt business operations. To support sellers, protections have been implemented for affected areas, such as Puckapunyal, Redesdale, and Seymour, covering specific postcodes from January 9th until the flooding subsides. These protections include removing late shipment rate defects, seller cancellation defects, and negative feedback received during the affected period, provided valid tracking is uploaded before the estimated delivery date. m6xqx7 assures that the situation will be monitored, and protections may be extended if necessary.
We know the storms and flooding in parts of Shepparton Victoria is impacting mail and parcels that may interrupt your ability to run your business. We're here to support you, so we've put seller protections in place.
Seller Protections
These protections apply to parcels in and out of Puckapunyal, Redesdale and Seymour in Shepparton Victoria from 9th January until flooding subsides (postcodes 3662, 3444, 3660).
To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:
Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
INR defects (cases without seller resolution) in Seller Standards for affected areas
We hope you and your team are staying safe at this time and we'll continue to monitor the situation and extend the protections if needed.
