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Railway disruption impacts to Western Australia: How we are protecting you
Summary: m6xqx7 informs about a railway disruption affecting mail and parcels in Western Australia and outlines the seller protections in place from January 9th to 16th. To qualify for these protections, sellers must upload valid tracking before the estimated delivery date. Protections include removal of defects related to late shipments, seller cancellations, negative feedback, and "Item Not Received" counts for affected transactions. The situation will be monitored, and protections may be extended if necessary.
We know there has been a railway disruption impacting mail and parcels that may interrupt your ability to run your business. We're here to support you, so we've put seller protections in place.
Seller Protections
These protections apply to parcels in and out of Western Australia from 9th January until the 16th January.
To be eligible, you need to upload valid tracking before the estimated delivery date. We will automatically remove:
Your Late Shipment Rate defects, Seller Cancellation defects and related Negative or Neutral Feedback received for transactions between the above dates
Your Item Not Received (INR) count in Service Metrics, along with any related Negative or Neutral Feedback, will be removed automatically for transactions between the above dates
INR defects (cases without seller resolution) in Seller Standards for affected areas
We'll continue to monitor the situation and extend the protections if needed.
