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[UPDATED] Buyers can now see images for feedback on all platforms
Summary: m6xqx7 announced an update to eBay's feedback feature, where buyer images will be displayed alongside feedback for multi-quantity listings on all platforms, starting March 12. This change aims to encourage buyers to include photos, as they are generally associated with positive feedback. An expansion to single quantity listings is also planned for the near future. Users are encouraged to visit the FAQ page for more information.
Late last year, we announced that buyers images would be displayed with their feedback. When the enhancement initially launched, the images were only visible to sellers.
From 12 March, buyers can see images alongside feedback on your Store or listings across desktop and mobile view and within the eBay app. This feature still only applies to multi-quantity listings.
Why is eBay making this change?
The majority of photos submitted by buyers are associated with positive feedback, similar to what we see with text-based feedback. We want to encourage buyers to include photos to show other shoppers what the item looks like and how it can be used.
What’s next?
We will roll out the experience to single quantity listings shortly and we’ll update you as soon as we expand the feature.
Visit the FAQ page to get your questions answered →
[Updated 9 April 2024]
