eBay Australia logo
     
    • Home
    • eBay Announcements
    • Discussion Boards
        • eBay Announcements and Seller Releases
        • Community Feedback
        • Technical Issues
        • Buying
        • Selling
        • New to eBay
        • Ask a member
        • Clothing, Shoes & Accessories
        • Collectables & Art
        • Electronics
        • Sports, Books, Movies & Music
        • Vehicle Parts & Accessories
    • Answer Centre
      • Buying
      • Selling
      • Seller Tools
      • Payments
      • Shipping
      • Membership & Account
      • Search
      • Site Issues
    • Groups
        • Authenticated Handbags
        • Trading Cards
        • Authenticated Sneakers
        • Home & Garden
        • Community Spirit
        • Fun & Games
        • Cat Rules! - Everyday is Caturday -
        • United we Stand
        • the Circle
        • Daily selfies
    • eBay Help
    •      
    Discussions
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
    •                    
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
    Discussions
    • HomeChevronRightIcon
    • All postsChevronRightIcon
    • Inside eBayChevronRightIcon
    Report eBay Technical Issues

    Created May 5, 2026

    5 members

    513 discussions

    Report eBay Technical Issues
                       
                                       
    • butlangange

      butlangange

      PROTECT YOURSELF WHEN SYSTEM CRASHES

      We all know about the DDoS attack in April which crippled eBay and affect 10s of thousands of sellers. I lost over 200 listings during this DDoS attack. They simply vanished into cyberspace. Then there was a crash in June, on the 13th and 14th I think when I lost 100 listings each day. Exactly the same scenario as with the DDoS attack, the listings completely vanished. Now, yesterday, 6th July 2026 eBay again crashed and, again, I lost over 50 listings. Fortunately I am old school and work from paper records. I am now slowly going through my 1000 odd listings and finding not only double ups, but triple ups and quadruple ups. eBay Help stated "impossible" - so I sent them screen shots and, to my absolute dismay, the chat was immediately ended. I just want to be protected from "punishment" when their bots find double/triple/quadruple listings - I can't list them so how can they jump on me. Anyway, it is recorded in the Chat Transcript and I encourage other sellers to do the same to protect themselves. Happy selling (when the system is working)!

      5 days agolast reply 4 days ago
      2
               
    • mau*r-e736

      mau*r-e736

      unable to pay E-bay commission. Will not accept my credit card, Visa. Card No's etc. all up to date.

      Please send reply promptly. I'm not a robot.

      7 months agolast reply 5 days ago
      5
               
    • sandlash

      sandlash

      Australia Post Tracking numbers not automatically being attached to item on eBay

      Australia Post Tracking numbers not automatically being attached to item on eBay I have to add them manually what is the problem it worked before

      1 week agolast reply 1 week ago
      6
               
    • khengchan

      khengchan

      EBay no working

      EBay not working. Shows all blank. Don’t know what to do, maybe wait till tomorrow or whenever. There’s no app like Amazon… Etsy is the worse.. i avoid Etsy.

      1 week agolast reply 1 week ago
      3
               
    • doughnu7

      doughnu7

      False Policy Violations
                                                                       

      The store I work for is being targeted by Ebay's ridiculously dumb AI and hundreds of listings have been taken down for "single use plastic policy violations". What sort of things? Porcelain cups, saucers and plates Stainless steel cutlery Polycarbonate ingredient/food storage containers Sugarcane/bagasse containers And here's the real kicker... Paper straws. We appeal the false violations which takes days to process. If the appeal is successful the item is made available again only for it to be taken down again within 24 hours! The customer service reps we've spoken to (over a dozen different people at this point) can see the reports are wrong and help to get items back online but once again they're taken down again because nobody is able to fix the underlying issue - the AI system checking items is fundamentally broken and shouldn't be used. Is there any hope for someone who can help seeing this post and following it through to a positive outcome?

      1 week agolast reply 1 week ago
      3
               
    • pietra123

      pietra123

      claim for tracking information

      Unable to add tracking details but item has been sent. Ebay telling me that l need to add tracking details but won't allow me with the new printing go postage labels. Sent item when the new postage printing started it was a cross over in the system

      1 week agolast reply 1 week ago
      6
               
    • yin.x95

      yin.x95

      eBay International Shipping suddenly blocking books to other countries — glitch or policy change?

      I'm a buyer in China and have been using eBay International Shipping (eIS) to buy books from US sellers  without issue for months. Around June 27, I noticed a sudden change: every US book seller in my watchlist and cart now shows "does not ship to China" or "ask for shipping quote" — including multiple sellers I've bought from recently. I tried changing my address to a UK address of a friend to see if it only affected books to China. The UK address had the same problem. I contacted 5-6 sellers, and they all confirmed they haven't changed their shipping settings. They had no idea this was happening. I reached out to eBay customer support. I received at least four replies from different agents within 20 minutes, all giving the same vague, likely scripted "restricted" explanation. When I asked whether this was a bug or a policy change, they wouldn't say. When I asked to escalate to a technical team or manager, they refused. The timing is suspicious — this started right before eBay's new shipping terms went into effect on June 28. According to eBay's own policy, books are not restricted items, and China is not a restricted destination for eBay International Shipping. So this sudden block doesn't make sense.  It seems like a glitch. Is anyone else experiencing this? Has eBay confirmed whether this is a glitch or a deliberate change? Thanks.

      1 week agolast reply 1 week ago
      2
               
    • 43roslyn

      43roslyn

      Something went wrong and we weren't able to generate the label

      We have parcels to post and keep getting the above error message that " Something went wrong and we weren't able to generate the label".  Is there anything we can do to fix this problem, or is the solution out of our hands?

      4 years agolast reply 1 week ago
      4
               
    • banie-jim

      banie-jim

      Cannot see Mark as Sent or add Tracking to Selling/Sold page

      Cannot Mark as Sent after posting an item, or add Tracking for buyer. These options are missing from the Selling/Sold page, have changes been made?  

      1 month agolast reply 2 weeks ago
      10
               
    • mrtromper

      mrtromper

      Can't list to sell 1 item

      We've encountered an issue on our end Thanks for your patience. All afternoon trying to list an item. AI help useless

      2 weeks agolast reply 2 weeks ago
      2
               
    • *casey*

      *casey*

      App has crashed

      Nothing much working whatsoever (Test post for Twyn in 'Report eBay Technical Issues' forum)

      2 weeks agolast reply 2 weeks ago
      1
               
    • jay-s.1998

      jay-s.1998

      "Payment still processing" then gets cancelled after 3 hours

      Trying to buy a item for the last 2 days now, I can put in my details and successfully checkout, but when I go to purchase history it says "1 unpaid item". When I click that item "payment still processing" is next to the payment method. I've tried multiple cards, Apple Pay, Paypal etc. and nothing seems to work. Anyone else experiencing this issue?

      1 month agolast reply 3 weeks ago
      55
               
    …