10–15 payouts (over AUD 5,000) not received since 25 Nov – Wise bank – case escalated, no update | Report eBay Technical Issues

danys_5266 · 2026-01-07T09:00:35.524000Z

Hi everyone, I’m posting here to seek advice or support regarding a long-pending payout issue that has left me stuck between eBay and my bank. I am a Top Rated Seller on eBay AU, selling for over a year (account 15 months old). I have been receiving daily payouts to my Wise account smoothly for almost one year. Since 25 November, I have not received any payouts, except for one small payout of AUD 10.87.In total, there are 10–15 missing payouts, with a combined value of over AUD 5,000.What has happened so far:eBay confirmed that all payouts were released successfully from their payment processoreBay confirmed they are not holding any fundsMy case has been escalated and i have been given a reference number tooWise has confirmed they have not received any of these payoutsWise requested official payment receipts / payout confirmationeBay advised they cannot provide sender bank details or receipts unless Wise provides a signed document stating no payouts were receivedWise provided me with a signed and stamped bank statement clearly showing no incoming payouts from eBay since 25 NovemberI submitted this stamped statement to eBay over 19 days agoDespite this, I have not received any update, timeline, or response from the escalation teamBecause of this unresolved issue, I had to pause my selling activity and mark all inventory out of stock, which has significantly affected my monthly sales and business operations.At this point, I’m unsure what else I can provide, as:eBay says payouts are sentWise says payouts are not receivedAll requested documents have already been sharedThe case is escalated, but there are no updatesI would really appreciate help from:Sellers who experienced missing payouts with WiseAnyone who went through a similar escalationeBay community moderators who may be able to advise on next stepsThank you in advance for any guidance or support.

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10–15 payouts (over AUD 5,000) not received since 25 Nov – Wise bank – case escalated, no update | Report eBay Technical Issues | eBay Australia