Buyers do nat have access to the combined postage feauture | Report eBay Technical Issues

thecardeffect · 2024-04-12T04:04:34.479000Z

To add to the difficulties of being unable to sell into the Sydney Metro area, buyers are unable to avail themselves of the combined postage which is offered.I don't like to dwell on how much business has been lost through potential buyers who put 4X $5 cards in their cart and are then asked to pay $17 postage. I expect most just walk away without contacting us. There are only two ways around this. The buyer does make contact and provides a list of the cards they wish to purchase. A bulk custom listing is then made with one postage amount. This is very time consuming for both buyer and seller. The buyer takes screen shots of sometimes 40 cards and we have to go through them, one by one, unlisting the individual listings and then creating one custom listing. But as labour intensive as this is, it's preferable to option two. Option 2 is where the buyer goes ahead and purchases 30 cards which at $4-$8 postage per card adds up to $150 postage. The buyer is refunded $142 but ebay still charges sales commission on the refunded portion of $142 which at roughly 14% is around $20. Even for smaller amounts this hurts. Say the buyer pays for for cards all $3 each the postage is $16. The buyer is refunded $12 but ebay still take 14% of that $12. The most likely scenario, however, is where the buyer just walks away after seeing that the postage is cumulative. I don't blame them. I'd also be **bleep** off if a seller is offering combined postage but reality is different. I've just got off the phone to ebay customer service and they said it's likely the buyer's fault for not requesting a total. However, a long standing customer who runs his own store says that he can not access this feature at the checkout when buying cards from us and as a result sends a screenshot of the cards he wishes to purchase. He is not the only buyer who has stated that they can not see any "request total" at checkout. In short this is another wholly unsatisfactory situation where the majority of those who came across our store and would buy multiple items walk away because there is no combined postage. I would like to grow the store but only getting access to 30% of the market is ridiculous. I hope others have more success selling on ebay.

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Buyers do nat have access to the combined postage feauture | Report eBay Technical Issues | eBay Australia