Can't sell to Sydney
Summary: La discusión está centrada en las dificultades para vender en Sydney, pero los detalles específicos del problema, las opiniones o las soluciones posibles no están descritos en el texto proporcionado para el resumen. Varios participantes, incluidos thecardeffect, twyngwyn, sandypebbles, gutterpunkz05, y davewil1964, intervienen en el transcurso de la conversación, pero el contenido de sus interacciones no está disponible. El hilo podría estar explorando causas, experiencias personales o intentando buscar soluciones, aunque esta información no es verificable en el resumen proporcionado.
I have been selling sportscards for approximately 6 years on ebay with my hands tied. I will send anywhere in Australia but the Sydney Metro area is excluded for some reason.
I did not instigate this and ebay has been unable to fix it. I would - obviously - like to sell into the Sydney Metro area as it constitutes at least 40% of the overall Australian market.
My choices are either to continue or as ebay has suggested close my store and start from scratch.
How bad is that?
thecardeffect
OP2 years agoIf this does not get resolved this week( it's the 6th or 7th time they have tried in as many years) I am either going to bite the bullet and start again which is absolutely disheartening given how long it takes to get good feedback or perhaps the better option would be to close the store forget about the shambles that is ebay.
thecardeffect
OP2 years agoWhen I replied to these comments they are now flagged as "accepted solutions" ? What is going on here?
sandypebbles
·2 years agoThat will only happen when the person who started the topic clicks on the box marked as solution. Are you saying you also did not do that?
Nothing as marked as solved here/now
thecardeffect
OP2 years agoNo. You are right I did do that. How sneaky of ebay to immediately switch the tab to accept as solution after you hit the reply button. Again, I acknowledge that that was my mistake but it just shows how sly ebay is. Probably half the Accept As A Solution date are mistakes - which is what they have intentionally done.
I did not exclude Sydney - only an insane person would exclude themselves from 50% of the marketplace and ebay can not fix this glitch. Those re the facts
What part did you not understand? Ebay have been trying and failing to fix this situation for many years and it's crazy that my only option is to close my store and start from scratch. In fact I'm getting angry as I'm typing this. I should have made this public far earlier. The situation is so amateurish and I've barely said a word on social media.
Please do something better than gatekeeping for a monopolistic entity that engages in all sorts of amoral practices - like still charging a seller for commission on money the seller has refunded. Legalised theft in my opinion.
sandypebbles
·2 years agoeBay do not operate the forum and nor does anyone (ie the mods on the forum) 'switch the buttons')
Sorry
Regardless of how much abuse you wish to hurl at other members
Your actions are your own
eBay has not been 'trying to fix' anything
You were given a scripted response to get you 'off the line' (chat) as fast as possible, as is everyone who contacts eBay with a question which is put in the 'too hard basket'
And nobody from eBay is reading your post now
twyngwyn
·2 years ago...all listings now gone
thecardeffect
OP2 years agoMy listings?
I haven't touched them. They are still showing. All 900+.
If they are not visible that would be thanks to ebay. I haven't touched them.
I will be closing the store shortly, though. Trying to make this work without Sydney has become impossible. It's disheartening to say the least. It takes a lot of effort at the beginning to build up trust not to mention that it takes 3 weeks to even get paid at the start.
Still we'll be better off in the long run.
I regret letting OP get under my skin but I was hoping for help in here. I've never been on this forum before and did it as a last ditch attempt hoping for help. To then have someone dismiss you as if you are lying is difficult to deal with.
All the best to those who tried to help and were kind.
davewil1964
·2 years ago974 to me. Maybe twyn is in Sydney metro.
The OP - opening post, opening poster - is you. If you let yourself get under your skin...
gutterpunkz05
·2 years agoCancel all your international region exclusions, come back once done and we can check if the domestic exclusion is still showing or not, depending on the result further steps can be recommended.
cam-2793
·2 years agoJust goes to show how easy it is to inadvertently hit the wrong button without even realising it.
Or see what you expect to see rather than what is actually there.
Hope OP runs the check suggested by gutterpunk, as said what harm could it do?
sugar249
·2 years agoNot bad at all considering you setup the exclusion, the seller is in control of where they will send, not Ebay
thecardeffect
OP2 years agoI did not set it up. I tried to get it removed 3-5 years ago and they could not do it. The exclusion is not shown in My Ebay. Only at the buyer end. Again, this supposedly went to their highest IT department and they told me that starting a new store from scratch was one option.
thecardeffect
OP2 years agoI spoke with them again for 1 hour today. They acknowledge that there is no exclusion at my end. Only at the buying end. For the 6th time they will be sending it upstairs for a more thorough look.
I understand it may sound simple to you but it's anything but simple. And to reiterat I did not put the exclusion in. It doesn't have the exclusion anywhere at my end. Just at the buyer's end. I suspect this is what's called a glitch that they can not fix. I have better things to do with my time then chat to an ebay rep on the phone for hours
I spent 2 hours with them 6 weeks ago where they tried getting me to make new policies, and all sorts of other potential workarounds but to no avail.
gutterpunkz05
·2 years agoSo if you go to account preferences > selling preferences > shipping preferences, Excluded locations, Next to Domestic, does it show 0 or 1 or more.
I suppose even if it is showing 0, you could try hitting the edit tab, and then see what happens if you check and uncheck the Sydney Metro box.
One thing for certain, it won't make things worse.
twyngwyn
·2 years agoThis is from your postage info:
sandypebbles
·2 years agoI was just going to comment the same thing
OP. are you saying that you did not set up those exclusions yourself?
Does anyone else have access to your account (either with or without your consent)?
Have you tried removing Sydney Metro ?
thecardeffect
OP2 years agoDid not institute this from my end.
I can't remove it because it doesn't show up as an exclusion in my ebay. It only shows when you look at the listing as a buyer and hit the postage link it then lists all the countries that are excluded plus the Sydney metro. It's just BS.
When I tried to get it fixed 3 years ago ebay supposedly sent the issue up to the highest part of their IT department but nothing....and still nothing.
gutterpunkz05
·2 years agoDid somebody say KFC.
thecardeffect
OP2 years agoCorrect. And ebay can not solve it. I can't remove it because in my ebay the exclusion is not there. I only sell overseas to US, Canada and Japan. But I have never excluded Sydney. It's a bad joke.