Error 80016 "doesn't combine postage" - Will eBay EVER fix this???
For the last two weeks now I've had people messaging me telling me when they request total, they're told I don't combine postage. I do combine postage. Turns out it's this error 80016 that stops it all dead in its tracks and forces the buyer to buy it in one go and then I have to refund the excess postage paid.
I speak to eBay and get told I'm priority, I'll get "an email" and other rubbish like that. Ebay and priority are poles apart when it comes to things like this. I'm tired of being fobbed off by them.
17 comments
cam-2793
·3 years agoAs a buyer i just got this message and I am not using the app. Really not sure if want to proceed with checking out items in my cart.
Most of the comments on ecommercebytes blame the stupid buyers and or using the app!
wide-world-of-stamps
·3 years agoContact the seller.
They may not know it's happening to them. They may offer to make you a special listing with all the items and the correct postage, or offer to refund the excess.
cam-2793
·3 years agoSent a message with the sale. He said he would refund excess postage when he sends it (Monday).
2005verrall
OP3 years agoIt's annoying as a buyer, that's for sure and I'm in my fourth week of this ridiculousness.
What I've done with my listings is let people know in the instructions and the description there's a problem. The way around it I do for people is to ask them the items they want and I can go in to those listings and change the postage for those listings. Then you're not going through the hassle of having to be refunded the extra postage (especially if you don't have that kind of money in the bank). So if someone wants three of the comics, I can mark two as free postage so you can still go to checkout and get the combined postage that way.
Like we've all said, it's frustrating for buyer and seller alike but eBay are just turning a blind eye to it and have done so for years. It's gotten worse since mid January, too, as a lot of sellers worldwide have all of a sudden been affected.
*sons_n_daughters*
·3 years agoTrouble with that is, you get some "keen eyed punter" come along and snap them up before your buyer does. They may have been watching them and now they are suddenly free postage, YAY!
Better off revising one of the listings and adding the other items to that. I ask sellers using the Global Shipping in the US to do that, so postage can be combined. Never had anyone say no, and I get the combined postage. Just make sure you increase the price of the combined listing! I had one seller forget to do that. If I was an a-hole, I could have just hit buy, but I'm not, so I sent a message saying that I appreciate that they revised their listing, but maybe they might want to revise the price too. Holy eff, thanks so much, I forgot about that!!!
2005verrall
OP3 years agoOh dear... looking at the replies to this and the other feed, more and more people are having the same problem ☹️ It astounds me because eBay lose their exorbitant fees in the process. It would explain why more record sellers are heading over to Discogs which will certainly be my next step if eBay keeps stuffing their customers around like this.
blackflameblack
·3 years agoHaving the same issue too. Both as a buyer and seller.
Not running a sale, and as others have mentioned it is happening on the web version of ebay not just the app. Definitely have combined postage settings turned on as just last week i had a few people request combined invoices. As of today apparently i suddenly don't offer combined postage. Doing my best to help buyers get around the ebay errors but as someone above mentioned how many buyers are just deciding not to purchase at all rather than having to chase down some assistance. How many sales are we all missing out on? How many buyers are missing out on things they were hoping to buy?
twyngwyn
·3 years agoit's eBay and it's purposeful:
Is Combined Shipping on eBay Still an Issue? (ecommercebytes.com)
twyngwyn
·3 years agoeBay Users Are Having Problems with Combined Shipping (ecommercebytes.com)
twyngwyn
·3 years agofrom the US boards:
Error code: 80016 - The seller doesn't offer combi... - The eBay Community
veiled-lady
·3 years agoWe have the same problem - the first we knew about it was a couple of weeks ago.
We're not running a sale.
Our settings haven't changed - in fact we went in and unticked the box, then re-ticked it to try and solve the problem.
eBay help couldn't (not surprising), and suggested we refund the excess postage (we always do). They also told us their teams were working on this "known problem".
We have no idea how many sales this has cost us, as most buyers just empty their carts and go elsewhere.
One prospective buyer (now blocked) condescendingly told us to make sure our settings were correct before saying we offer combined postage.
We're prepared to make up special listings, or refund overpaid postage, but we can't if a buyer doesn't let us know, which many don't.
Completely frustrating, and seemingly unable to be fixed.
veiled-lady
·3 years agoActually, just realised it's probably been longer than a couple of weeks - the last request for a total we got was in the second week of January.
twyngwyn
·3 years ago....or is it the app? This has been going on for EVER
Combined postage problem - The eBay Community
veiled-lady
·3 years agoUnfortunately not.
As you said, there has always been a problem requesting an invoice when using the app.
This new problem is on a computer, on the full site.
When a buyer clicks "request total" they receive an error message saying that the seller doesn't combine postage, even though it's been working for years, and none of our settings have changed.
Thanks for trying to help.
2005verrall
OP3 years agoYeah, it's ridiculous. Sorry to read it's gone on for so long with you. For me it's now in its third week...
2005verrall
OP3 years agoThank you for your response. It also gives me that "oh it's not just me" feeling.. They've been telling me the same thing. Priority, priority, it's been escalated, we understand, you'll get an email. Next they'll be telling me to change internet providers or something🙄. Like you, I don't want to have to change settings that shouldn't need to be changed. Two people have contacted me told me the weren't going to follow through. One did the "refund excess postage" route. I'm amazed they haven't fixed it since they don't get their share of the exorbitant fees.
twyngwyn
·3 years agoI've read somewhere that it's because you are running a 'sale'....I will have a look for it