False Policy Violations
Summary: doughnu7 shared their frustration with eBay's AI system, which wrongly flags their store's listings for violating the single-use plastic policy, including items like porcelain cups and paper straws. Despite successful appeals, listings are repeatedly removed, and customer service is unable to resolve the issue permanently. e_purchasing suggested contacting eBay's support via their US site for better assistance, as the forum isn't monitored by eBay staff. doughnu7 thanked them for the advice, acknowledging they weren't aware that eBay staff do not monitor the forum.
The store I work for is being targeted by Ebay's ridiculously dumb AI and hundreds of listings have been taken down for "single use plastic policy violations".
What sort of things?
Porcelain cups, saucers and plates
Stainless steel cutlery
Polycarbonate ingredient/food storage containers
Sugarcane/bagasse containers
And here's the real kicker... Paper straws.
We appeal the false violations which takes days to process. If the appeal is successful the item is made available again only for it to be taken down again within 24 hours!
The customer service reps we've spoken to (over a dozen different people at this point) can see the reports are wrong and help to get items back online but once again they're taken down again because nobody is able to fix the underlying issue - the AI system checking items is fundamentally broken and shouldn't be used.
Is there any hope for someone who can help seeing this post and following it through to a positive outcome?
e_purchasing
·3 months agoThis is a member to member forum and eBay do not read them
I suggest you log into the USA site with your selling ID and get a call back via the help link choosing "appeal a defect" . You can do so between 10pm and 2.30pm AEST ( 5:00 am to 09:30 pm USPT)
doughnu7
OP3 months agoAppreciate your reply. I didn't realise no staff monitored this forum.
sandypebbles
·3 months ago · EditedThey pretend to do so, as does the AI bot
But IF they do read here, it is purely to entertain themselves and not to help those who need help