Ebays postage is so messed up. It keeps telling me my listing have no postage service. I redo it and it deletes the amount and I have to add it again. After a buyer makes a purchase it gives me the wrong label size and doesnt even say what the weight should be. Then I get a fine from Australia post. Everytime I go to print a label its takes more to sort out what they are trying to get me to print. Theres no exact amount for each label either. It seems to be different everytime. Scroll through the postage options, theres doubles of some. Also some satchel sizes are missing? Its guess sometimes and I get dreads when I have buy a label.

I have contacted ebay multiple times about issues o my accounts.....postage not showing...only local pickup on many listings. I also have no extra small option coming up when I try to list something...I also find if I put over 500g in weight I lose the small satchel option as well. Major nightmare...as of now I have been removing a lot of listing that only show local pickup as the buyer can still purchases the item then I have to send without the postage being paid...also can't mark as sent. Spent 2 hours on the phone in total and still nothing is fixed. Same happens when I try to do a listing on my phone. Strange as I have been on ebay for 20 years and have never had issues like this. I think this all happened in November 2025 .....Have lost many sales due to all this and my discount band on Aus post business. 

We’re reaching out with an important update about how postage costs are shown to your buyers when you use calculated shipping on your listings.

Direct message from ebay

eBay has recently secured new discounted Australia Post rates for sellers using the eBay Labels platform.

'As part of this update, the postage cost shown to buyers in your calculated-shipping listings is now based on these negotiated eBay rates.

What this means for you

If you’re not using eBay Labels and instead purchase postage at an Australia Post retail outlet, the amount your buyer pays for postage may be lower than the retail counter price you pay in-store.
This is expected because calculated shipping uses eBay-negotiated rates, not retail rates.

If you prefer buyers to see Australia Post retail pricing

If you want your buyers to pay Australia Post retail rates rather than the discounted eBay-negotiated rates, you can switch your listings from calculated shipping to flat rate postage.'

So that's it then. Other option is to inflate the handling. 😞

So I have just been in touch with them yet again, and it appears that we're stuck with what we have now - aka a farcical mess. 

Just wondering if anyone has been in touch with ebay about this recently. Surely they're not going to leave it as it is. 

So it seems the undercharging on [postage is here to stay. Looks like the only way around it, apart from fixed rate, is to up the handling cost.  What a time waster this whole exercise has been and continues to be. 

It appears the Ebay customer service crew have been given a new script to read this week with regards to international orders. 

When I rang earlier this week - after already been given refunds on previous overseas orders - I was told those refunds were given out by mistake, as there is no problem with the postage charges. As mentioned before, they are now saying it's a problem with Australia Post and that I should be using Ebay labels. The person I spoke to was very arrogant about it, so much so, I had to ask to speak to a supervisor - I'm still waiting for the call-back.

I've double checked my postage-rate policies for international orders and it explicitly states prices based on the rates from 'Australia Post' - it even has the AP symbol.

Yet, Ebay are now using their own label prices when calculating the shipping and have done so without notice to the sellers. 

We should be given the option of what carrier we wish to use and have the correct postage charged - it's that simple.

I spent an hour on the online chat and then more than half hour on the phone to them yesterday (following 3 other long online chats with them since this all started earlier this month). The people I dealt don't seem to know anything about the issue. Online chat said they need to keep looking into and no timeframe as to when they can advise me back on resolution. On phone they kept reiterating that ebay charge for calculated postage is the lower amount so the actual Australia Post rate is not relevant. I highlighted the fact that the correct (and relevant!) price is showing but crossed out, but it appeared that they had no idea what I was talking about. It ended with them saying they would raise a complaint and then they advised that actually there was already a ticket raised so there was nothing else to do. If anyone who has successfully obtained reimbursements can suggest any tips for getting onto right team who are aware of this and managing the reimbursements, would love to hear!

It's just not good enough. This has been going on for far too long.  They need to pull it until they can fix it properly. 

Hi there, thanks for sharing this information. I too have incorrect, lower postage amounts on my listings. I have called eBay 6 times since 4 Nov 2025, to be told every time that they have raised a ticket for the IT Department.

When checking my emails today, I saw that I received an email from eBay on 13 Nov with a header “lower AusPost rates for you”. In the details of this deal, found in Seller Centre, the discounted postage amounts table exactly match the lowered postage amounts in my listings.

Now to access the discounted postage when your item sells, you need to be able to print the postage label. I unfortunately do not own a printer. EBay has automatically applied this to my profile and I did not actually OPT IN to this. Therefore when a buyer purchased something from me, they get the discounted postage but I have to pay the full postage at Australia Post.

Needless to say that when I called and advised eBay today that I have figured out the reason why my listings have the incorrect postage amounts, I was told that they will lodge a ticket for the IT Department. 🤦‍♀️

I saw that a couple of previous posts mention that eBay will reimburse the under charge if you provide the order numbers. Has anyone had any luck in getting reimbursed as yet or are they saying that they’ll process it once issue has been resolved? I contacted them yesterday and provided all the order numbers to date, and they said they would look into it and email me back.

eBay IT has written code that does not properly result in the correct output for the required postage methods… but it’s AP’s fault. Hmm. I see.

It’s definitely a case of 🐷🛁🫧🫧🫧

I contacted eBay re this issue only to be told that the fault lies with Australia Post and eBay are working with them to resolve the issue -it's a matter of time before it's fixed.

Wouldn't you think that eBay would have a test area to sample these issues before they release them on the selling community! It would have been more advantageous if they set up an item for this new discount system under its' own section in the postage calculator selection when setting up an item - but who am Ito tell them! 

Yep, postage not good.  Might checkout Amazon and move things to there.  I don't have much on but if I sell something for $10 and it costs me an additional $1 to send it might be worth the switch.  

I am band 4 through Australia Post, so unfortunately with eBay now charging customer only a discounted rate, all international post is now nowhere near as discounted (for seller) as it used to be ie make about $1-2 margin with the band 4 discount rather than realising the full discount we previously got. I send my domestic items that rate so that hasn’t been impacted, just the calculated international items. Has anyone come up with a good workaround for this? I thought using a rate table might work and gave a different template for 500g parcels, 1kg parcels etc But I then couldn’t see whether this charges what I have in my rate table (ie rate for UK customer would be different to NZ customer etc) or not. 

Postage costs are still showing as being too low 😞 From one extreme to the other 😡

so I asked ebay again, is this offer for the sellers or the buyers? It is about for purchasing auspost postage labels from ebay for a discounted price and yes its for the sellers...so if this the thing why would you fiddle with the perfectly working postage calculator in your system..i spent hours on the phone explaining and telling them they messed up their system, they already were offering discounted postage so it only could be done to change the discounted postage percentage on the ebay label purchase page..that's all. Now they are misleading as showing 80gr item's postage cost is 15.25 (which is $9.70 at the Auspost counter) a 44% of savings 🤣🤣 wow!  On top of it, buyer paid $8.54 for postage which exactly eBay's offer to me to purchase label from them. "$0" savings minus fvf fees. No thank you eBay I will stick to my auspost business postage rates. 

It's no error, it's profiteering. 

By under cutting external AP pricing they're forcing sellers to either take a loss on calculated post or buy post through eBay. They more sellers they con into using their post, the more profit they make. They would be getting extremely low trade pricing from AP because of the shear volume of post they buy, significantly less than the 'discount' they are giving sellers, therefore increasing their profits. Currently changing all my items to flat rate post, I'll be sticking to external purchasing of labels and my own AP business discount. Ebay makes enough profit off me already.

Has anyone actually used, or try to use one of these new ebay AP labels? And if so, was it a positive outcome?

Well as I put a fixed postage on all of my items, I am not so concerned with what is shown to buyers.

But earlier this week, I printed off an ebay label for an XS ebay package, but said Aus Post and I was charged $9.50? Do I need to get on to ebay for a refund.

Thanks all.

It would appear that they've been fiddling yet again. Now the costs for calculated postage are too low!

And the postage options available have changed. No options for anyone who wants to use AP usual prices and  get a postage discount through their My Post Business account or use AP at a PO for any other reason. 

and here's an email I received today:

New AusPost Rates | Seller Centre

Ok. I contacted them again on a different Id. For what it's worth (probably not much)  this is what I was told:

'The issue you are facing right now is related to the introduction of discounted Au post rates since 7 Nov,2025. A temporary tech issue is causing additional postage costs to appear for the sellers in eBay.'

And

'The postage service not showing is also a technical issue and has already highlighted by the team.'

Spoke to customer service again this morning, as all overseas orders currently being place are at a cheaper shipping rate than they should be. 

Pleasingly, they know it's a major problem and have agreed to credit the balance owed back to me.

So if this is an issue for you as well - call them.

And STILL no progress! 😠

Overseas listings are also currently out of whack, where the postage shown to the buyer is at the rate of the Ebay printed label - not the Australia Post price. For small priced items, this can make overseas sales a waste of time. 

Spoke to customer service and Ebay are aware of the issue, but no time frame on a fix. 

 When it starts hitting their bottom line, as it should have by now, they might do something about it. 

Hi there, I am reading this thread as I am having a rather different problem, which I have posted today.

However, a while back, I recall that the XS ebay postage bags were apparently “incorrectly” marked as max 250gm. Everyone seemed to agree that this should be ignored and that up to 5kg was ok?

Now it appears to have done a 360 degrees.

Also is there actually a maximum thickness, my daughter says there is not?

And now the 1 kg is $14.95 not the $15.25 

500gms should be $11.20 and its now showing $10.93

its quite frustrating as it has effected all my listings

I could only chat to an agent as the call me option was having tech issues. I am not happy with the answer I received and will try to talk to someone. I will copy and paste their response, which makes no sense!!

Their reply - "I have checked and found that the listings says Will post to Australia. Read item description or contact seller for postage options. See details As you have set combine postage rule on your listing if you remove postage rule from your policy then your buyer will be able to purchase the item without any issue,."

I then said "So, we can't offer combined post anymore"

Their reply - 

New postage rates are now active and vary by destination. I have a few local parcels to send and for x small satchel is $7.28 and a rural at $9.51. Its good to see ebay has finally adopted this method of charging postage based on the different zones as that is how Aust Post does there discounts so now lines up.

Only problem is the need to adjust all the measurements on my items which for over a 1000 listings is going to be a pain. I have always used which ever is higher the actual or cubed weight as my item weight and never worried too much about the dimensions but will need to drop these down as they are having issues with the displayed postage to the buyer.