Missing storefront items
Summary: twyngwyn reports an issue with missing items on their storefront in a shopping app, noting discrepancies between the app and laptop views. Despite multiple reports, the problem persists, causing frustration and a potential impact on sales. twyngwyn describes the app as 'jittery' and likens the experience to playing Tetris due to falling images. They seek advice from other sellers to compare experiences and troubleshoot the issue.
Anyone else have ‘newly listed’ and best sellers’ missing from their storefront?
Have reported…..
twyngwyn
Posted Aug 15, 2026 at 7:10 AM · Edited Aug 15, 2026 at 7:10 AM·Last reply 2 weeks ago
10 comments
twyngwyn
OP2 weeks agoFixed for now, only took 10 days
twyngwyn
OP2 weeks agoThis has got to be affecting sales.
Can any pro-sellers please have a look at your store on the app, do you have anomalies? What are you missing? Do you have ‘Tetris’ photos, when scrolling?
twyngwyn
OP3 weeks agoStorefront was correct for an hour today on app….. now ‘stuffed’ again
twyngwyn
OP3 weeks agoIt’s now been a week, have reported again, today…..sadly nothing has changed….earth to mars??
twyngwyn
OP3 weeks agoStill not fixed, am I the only one?
eburtonlab, if you’re reading this…..any suggestions?
When I go into ‘Manage Store’ all highlighted columns are there, but 2 have disappeared from storefront. I have asked a friend to have a look, and yes, 2 columns missing on the app, only.
twyngwyn
OP3 weeks ago….have reported again 😖
twyngwyn
OP3 weeks agoNow when I scroll, I have falling pics, like I’m playing Tetris 😳
twyngwyn
OP3 weeks agoI’m on the app, still an issue, but looks right on the laptop??
They’re fiddling with the app again….
davewil1964
·Aug 15, 2026 at 12:39 PMMy newer ones show in a sort by newly listed correctly.
twyngwyn
OP3 weeks agoI usually have 5 rows of 6 items highlighted, before seeing all items….2 are missing on the app, and as you scroll it’s jittery 😵💫