Need to contact buyer
Summary: The discussion revolves around the need to contact a buyer, initiated by joolstacho. Various participants, including twyngwyn, domino-710, and sugar249, engage in the conversation, although the details of their interaction are not disclosed. The conversation includes multiple replies and interactions mainly between joolstacho and twyngwyn, indicating active engagement but without specific content being shared. twyngwyn seems to be a key respondent, as they interact frequently with joolstacho, contributing to the ongoing discussion. However, the exact content of the exchanges throughout this thread remains unspecified.
9 moths ago I sold a guitar. The buyer paid and I got the money. But now after all this time the buyer wants to pick it up. (originally he didn't know if he'd pick it up or receive by post). I tried repeatedly to get in touch with him so that I could give him my address or phone number or get his address for postage but he didn't reply. Why won't ebay let us communicate? And I've spent hours going 'round in circles trying to get ebay help... But it's impossible. What do I do now? The buyer paid. Ebay got their nice big cut, I got paid, but the buyer can't get the guitar!
eburtonlab
·2 years agoeBay does not make it easy, but you can still send a phone number via messages if you are persistent.
joolstacho
OP2 years agoYes. He's genuine, he's paid. The guitar is HIS now, not mine.
joolstacho
OP2 years agoI think I'll try putting another ad in... BIN, Too cheap, Unattractive description.
cash on Pickup only. That way I should get his contact details. (whew!)
twyngwyn
·2 years agoyou need to put his ID in the title & hope he sees it.....seeing as you can't contact him???
this is so unusual....am I missing something?
joolstacho
OP2 years agoBut I CAN contact him via ebay messaging. (Just that I can't send him mu number). I'll give him the item number etc. So he can BIN Cash on pickup yes?
davewil1964
·2 years agoWhat I suggested
twyngwyn
·2 years agowhen you contacted eBay, did you ask to speak to a supervisor?
joolstacho
OP2 years agoI spent a couple of hours TRYING to contact ebay. Best I could do was a chat line which didn't help at all.
If only I could get a phone number to explain to a human being! A Supervisor would be great. But all the options in the help pages just sed you 'round in circles.
twyngwyn
·2 years agoClick on the nearest problem and chat to a SUPERVISOR....if you can't contact buyer, you need eBay to open up your messages......good luck!
twyngwyn
·2 years agois he on Facebook?
sugar249
·2 years agoyou can dodgy up your phone number in some weird way. using numbers digits and codes. A bit dodgy but it does work. Use ASCII code or pigpen. But I didnt suggest that.
It wont let you send because it now thinks you are trying to deal outside of Ebay
joolstacho
OP2 years agoThought of that... spelled out the numbers, but still no-go. I could code it somehow but the buyer is not at all 'wised-up'. He'd be totally confused. I understand that ebay might 'think' I'm trying to deal outside. But what's it got to do with them? I have paid ebay, they've got their money, (a nice wad) how come they still need to restrict us!! I'm just trying to do the right thing here.
twyngwyn
·2 years agoIs the buyer also a seller? That way you can message them via one of their listings....
joolstacho
OP2 years agoNo he's not a seller. He's a bit naive I fear. I guess the one best option would be to sell another item -for pickup only, then let him know so he can buy it, and give him the pickup contact details for that ad... which he can buy, then reimburse me. Trouble is, he lives interstate and I don't know when he's coming down here. I guess if I put BIN he can buy it immediately. Hopefully before he comes. Man what a drama!
twyngwyn
·2 years agoInterstate???
Trouble brews......was he interstate when he bought???
domino-710
·2 years agoNot sure what the problem is - the buyer has obviously contacted you regarding pickup.
Why can you not reply with an address etc.
joolstacho
OP2 years agoNo, when I send my contact details ebay won't send the message.
twyngwyn
·2 years agoYes, because transaction is too old.....do you not have buyer's phone number/email in original transaction?
joolstacho
OP2 years agoNo. no phone numbers exchanged originally. I think the buyer must have had some medical (or similar) episode, which might explain his non communication. Original transaction was during October 2023.
He has now asked to pick up, but I can't give him my contact details because ebay messaging won't send the message.
davewil1964
·2 years agoeBay only allow access to sales for 90 days.
All I can suggest is to set up a listing for something, let the buyer know the item number, which you can do through eBay messaging, get them to 'buy' it, organise pick up of the guitar as you will now have their contact details, then cancel using 'buyer requested' which will get your fees back.
Win-win.
twyngwyn
·2 years agoclever.....and send them a copy of this thread....
domino-710
·2 years agoHave you tried using - well - code - you are not outside eBay's policies - the funds have been recieved - the fees have been taken - all you are trying to do - is deliver.
Have you tried - say your mobile is - 0458 678 549 - adding numbers say 3 - which is not included in your mobile - ie - ignore the 3's.
0458363785349.
twyngwyn
·2 years agowhere is the guitar?
joolstacho
OP2 years agoI have it (I'm the seller). Poor buyer has paid, but I can't get the guitar to him.