Overcharged fees - referral to 'technical team'... are they palming me off? | Report eBay Technical Issues

weekendsbyrache · 2024-04-09T21:51:34.041000Z

I've been a seller on e-bay for about 9 months. I recently queried the % i was being charged as it appeared I was paying casual rates despite subscribing to a storefront for the past 6 months. This was confirmed through customer service (overpaying by 3% per transaction) and I was advised my query was escalated to the 'technical team'. 2 weeks passed, no response, I queried the issue again, was assured someone would get back to me, waited another week. nothing. I queried again through the main CS channel and asked for an email address (to my respective country) to send my request formally in writing which I did. I received an email 15 minutes later assuring me that the query would be looked at and i would receive a response in 48 - 72 hours. I waited nothing. 2 weeks later I forwarded the message again to the CS email address asking for someone to get back to me. Its been another 4 weeks and nothing. I feel like giving up on selling this platform. How can I be in partnership with a platform who doesn't care about my business and this oversight. I'm curious if anyone else has had this issue? I can't be the only one.... surely....Is the referral to the 'tehnical team' a way of palming me off?

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Overcharged fees - referral to 'technical team'... are they palming me off? | Report eBay Technical Issues | eBay Australia