Support Live Chat + Shipping Labels not working | Report eBay Technical Issues

silentdragon88 · 2023-08-22T03:18:17.957000Z

Hello, recently I've had to contact your support team a few times, and each time I have had the same frustration. When you're going to contact a support team before you even start the chat, you would like to write your whole message correct? instead of having the customer representative connect, then wait for you to type in your message. This is very frustrating for the customer, as what we write is completely limited.Even when you do connect, you are again limited, I can only make two lines of text. This is EXTREMELY annoying because when I do reach the limit, I have to delete half of what I have written, think if it's going to make sense, then rewrite it all again. Wasting so much of my time, let alone the customer reps time waiting. This could all be solved with a simple increased limit. PLEASE include a way we can upload screenshots, do you know how many times I have had to explain an error when I could just simply upload an image so the support person can help me troubleshoot my issues, instead I explain things more than I should, and have to then login to my email, upload and send to an email address provided. It's extra work that's not needed. Why do all other live chats support this, except for eBay? Another thing. PLEASE fix your shipping label system. It does NOT work! I have tried so many times inside of eBay itself using Australia Post or Sendle but, It just says error "It was not possible to generate the label. Something is wrong. Please try again later" This is for every single parcel. I have tried it on Windows 10, and now on a Mac (safari - popup blocker disabled, antivirus disabled.) Not to mention the calculated pricing is ALWAYS wrong. Especially for Australia Post, they have increased their pricing to $10.70, but you guys still have it as $9.70. I know a $1 isn't much, but it's not just a dollar, sometimes it's $5-7 extra all with the exact same measurements. Please fix these. Thanks.

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Support Live Chat + Shipping Labels not working | Report eBay Technical Issues | eBay Australia