Unable to access account and unexpected outstanding balance
Hello,
I no longer have access to my eBay account because my phone number has changed.
I am unable to log in.
I have received a debt collection notice for $90.02 related to this account.
I did not make any purchases and I need:
1) Help restoring access to my account
2) A full explanation of the outstanding balance
Please advise how to verify my identity and resolve this.
Thank you.
2 comments
*casey*
·9 months ago"Please advise how to verify my identity"
Did you verify your identity and sign up for managed payments before you sold your items in September and October ?
https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792&srsltid=AfmBOorUETsVIymE9K2E59MoIb_vv5uLpTOZ-Zm9bbZDIDB7oyUHGbNk
Did you receive payouts ?
For eBay Help, if you click on Contact Us at the bottom of the page in that link, on the right hand side of the page you'll see the automated assistant.
Ask to speak to an agent or supervisor
davewil1964
·9 months agoYou don't need a phone number to access eBay, you need the email address you used when setting up your account.
You are posting on a member forum. Nobody here can access your account nor remedy perceived issues.
Maybe talk to eBay