I received a message from a potential customer regarding a new product that is available. She has sent the message from a different product that I had listed. When I read the message, the only option of reply is to make an offer to the person. This is pointless as they do not want this product but something different. If I make them a dummy offer to explain about the new product, there are only 250 characters to explain the new product to this new customer (who I ha...

My apologies to all - I did not see the "Send Message" box which was right down the bottom of the screen. Maybe my suggestion would be to bring this up to the bottom of the enquirers message. Thank you for your assistance, I will now reply to my customer.

Why has the Message process changed - I cannot respond to a generic question! | Report eBay Technical Issues

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Why has the Message process changed - I cannot respond to a generic question! | Report eBay Technical Issues | eBay Australia