Selling

Hello everyone, I have a product I am trying to sell. It is a popular product with a brand name, not generic. In Australia there are 1100+ listings for this search, with listings having over 1000 sales and existing on the site for what looks like years. I have the invoice I used to purchase the item, and the brand has many products in their range. eBay removed it instantly for being counterfeit. No email, no message, no backing to their claim. I contacted eBay chat and have had different responses: One said I can submit the invoice and it will be OK to relist. Did this, it was removed again Another said just relist it, but I havent tried yet. I dont want account restrictions Third couldnt tell me, just kept saying it must be counterfeit. Phone help just beat around the bush saying I have to remember that this is for the protection of the eBay community, and other similar bs. This item isnt counterfeit. How can I get it through eBays thick as bricks skull? 23 years of selling, and I am just about over it.

I used eBay's Orange Connex delivery. Tracking showed "delivered," but the buyer reported it missing. eBay then closed the case against me for "missing tracking"—while their system completely blocked "The case was put on hold" any option for me to actually upload the tracking details. Feels like a deliberate loophole to cover up their lost parcels.

Just received notification from Zonos "In response to the U.S. tariffs on Canadian goods that took effect this month Section 338), Canada is imposing new retaliatory tariffs — based on where a product was made, not where it ships from or where your business is located. So if any of the products you ship to Canada were manufactured in the U.S., this may apply to those shipments, regardless of your own location." Aah for the good old days of Tariff Free Trade !!!!!!!!!!

Interesting read https://share.google/EEiIfuAzyyd2WlciW

Hi all! I recently (29 days ago) changed my payout destination to a different bank account (for what it's worth, the new account is under the same legal name as previously used). This has apparently triggered something with the risk detection automation, causing a hold to be put on all my funds until after delivery of my items. (The verification of the new account occurred within the quoted 48 hour window, with no apparent issues.) Because 90% of my sales use untracked postage, which have no mechanism for being marked as delivered (other than feedback being left, something that does not occur most of the time) - my cash flow has been majorly disrupted (now waiting up to 14 days for funds to clear as opposed to 1). I have contacted eBay support several times. Unfortunately, the advice I have received has been unsatisfactory, having received conflicting information depending on the support agent working on the day. They have told me: a. The hold on my funds cannot be removed. I can understand if there is no mechanism to force funds to be released, but getting any further information on the flag on my account (or the conditions in which it might be removed) should surely be achievable. b. One agent informed me that the change in payout bank account was indeed the reason the payout behaviour changed. c. ... but a different agent informed me that the change in behaviour was because of risk associated with "explosive growth" - I don't see how this could be possible given the change in payout behaviour literally occurred the moment I changed my bank accounts (.. including >$1000 being moved from Available to On Hold at that very instant) d. With regards to the flag on my account being lifted, one agent said "there is no way to know when it will happen", whereas a different agent said I had to "re-establish a positive selling record" - there's never been a dip in my performance metrics so I was very surprised to hear the latter... Obviously, I don't expect anyone to be able to comment on my account specifically, but I would love if there might be: any concrete information I could refer to on how long this automated flag might remain raised against my account, or anecdotes from anyone who might have experienced the same disruption, or if there is someone I can escalate to at eBay AU for further assistance given the conflicting information provided to date. Thank you kindly in advance for any assistance, Harry.

Hey everyone, Ive been selling on ebay for a few years now and though it has been mostly good selling items on ebay, the last few sales Ive made, have been very frustrating to say the least. My issue is with the postage costs payments differ between me the seller and a buyer. In the last few weeks I have found that  buyers for me at least recently have been paying the bare minium in terms of calculated postage costs compared to me where I have been paying almost double and even triple what I buyer initially paid after winning one of my auctions.   For example, I sold an portable potty for $1 and the buyer payed $11.20 for a grand total of $12.20 to me, when I went to purchase the shipping label, i was hit with a $20 shipping cost. **bleep**? and because the buyer was using a PO box address I had no choice but to pay for the $20 postage fee and lose $8 on an item i was better off not selling at all.   Then I sold another item for $50 this time a thermo fan, the buyer paid $16 postage, I had to pay $32 postage on my end. WHAT THE HELL, i cant win I may as well give up, its just not worth selling things on ebay at this rate.   My assumption is in the first example the buyer paided the price for an ebay (sendle) postage cost but because they have a PO Box address i have to use auspost to ship the item to them and so I have to pay the auspost shipping cost but why is the system allowing the buyer to choose which postage to pay for? shouldnt the system calculate the correct postage cost based on their address details and charge the buyer from there taking into account sendle dont ship to PO boxes. it makes no sense   I cant really example the second example as I roughly estimated the size of the box and over did the weight but no amount of readjustment changed my situation which means the buyer is in one of sendles heavy tax areas and so i paid triple the postage cost. any ideas as to what the hell is going on with these situations?   The only solution I can think of is to max out all of the measurements (LxHxW) on my auctions regardless of if the item is tiny or big  but when i tested the theroy on one of my current auctions using the postcode for one of the buyers location in the above examples it said he would have to pay about $32 dollars in postage for that item, so why did he not have to pay that in the auction he won already, he paid $16 so even if i did make max out the measurements the buyer still might not need to pay the correct amount. Im so lost with this I just cant eplain it at all.   please I need help or suggestions to solve this problem, because ilm really losing instead of making money selling on ebay and its just bull**bleep**.

Why has Ebay suddenly deleted listings to have only 6 photos in the listing! So Extremely disappointing. I have spent many hours on my small business to upload good quality photos, internal tags with materials, photos of the swing tag and prices to prove they are all new with tags. However now I log in and find that ALL the listing had had the 20 allowable photo limit reduced to a random 6 photos per listing removing high quality and important photos. My sale have dropped dramatically and I can no longer continue to financially sustain the business. I will be winding this up, seemingly ever so slowly as the rate of sales has declined. Moving to other platforms like Vinted in the hope of selling in this new marketplace - so far so good. I can't sell as a business on this platform but to offload my stock as an individual, it has helped.

I have an issue with a refund I had to provide. The buyer claims the RAM I sold them is faulty. But its not even compatible with his motherboard. Here is the QVL list https://www.gigabyte.com/Motherboard/B760M-DS3H-AX-rev-1x/support#Support-Memory-Support . He bought incompatible RAM. Which tells me he didn't even check before purchasing. So its not my fault. This was his response when I asked him questions. "I'm not looking at clutching straws. The item is faulty. I want a refund, not spurious advice." Spurious? He doesn't know what he's talking about. This is his proof that its compatible: That doesn't prove that the kit I sold him is usable. It just shows that DDR4 can be used. But the kit he bought from me IS NOT COMPATIBLE with his board . I want to contact ebay customer support but there doesn't seem to be a way to do it. Its like they don't want you to contact them. There is no support agent chat or no phone number either. Searching on google came up with nothing substantial. No matter which link I click it just takes me back to the main help support page and a big blue Contact us button. When I've done that it presents a menu with options. I click through to the selling area and when I click contact in there it takes me back to the main help support page again. Going round and round in circles. Where is the actual contact page?!?!?!? I had to give a refund when its not my fault, but the buyer's for not checking the compatibility with his board. How do I escalate this so that I can talk to an ebay support agent in chat or on the phone?

As a seller I was getting excited building my little store signed up for subscription the lot but the past week and multiple glitches,from the app double listing over 40 items by itself but not sticking duplicate on some and scrolling your own 600 listing to figure out what has and had not done it , now to the selling tabs in tbe app not working, im actually wondering what actually importance are we as sellers to ebay past our $$ generated for them .and a little for us ,I feel as sellers we are left hanging in limbo no access to customer service without question after question from an ai bot ,you get a human but still get no where ,no protection from scamming people,we just have to refund even with proof so loss of stock and revenue and still pay a commission to ebay . And this week alone after dealing with a lose in the family i really didn't need the extra stress created by ebay just for trying to sell . Im now left wondering is it actually worth it as there are other platforms. Being fairly new id love to hear the views of more seasoned sellers on whether its a stay or go moment. Have a wonderful day everyone

Anybody else experiencing the fact that Ebay dont fix there tecnical issues????? After offers are sent they stay in the sent column till they expire but since late December most of them are not automativally cleared anymore by Ebay so i have to end the listings and relist them ,nearly 2000 have been relisted either through Ebay or Autiva resulting in. Loosing over 600 watchers over the last 9 months and leaving less time for listing new items.Sales are down because people see them as ended listings in their cart.I constanly phone Ebay with my ewatch number only to be told the same rubbish(their working on it) but still paying the full monthly fees for my shop.Would be nice if they fixed the problems they have before adding more changes .Im constantly told to go over to Amazon by other sellers who have moved over.Anybody else have this problem???????

I noticed that the box in which one enters the USB for a CD has moved from the top of the Item Specifics in the listing form to the bottom and I have to click Show More to even see it. This is a real nuisance as it adds to the time it takes to complete a listing. I use the USB number to prefill fields. Is it possible to move it back to the top or is it something eBay has done for some reason?

eBay withheld the proceeds of two completed sales: AU$2,200.00 for a Hegel amplifier and AU$2,008.94 for a Lyngdorf amplifier. After eBay deducted its fees and postage charges, my account showed approximately AU$3,635.15. The funds were marked as available, but the payout button was disabled and I was told to resolve unspecified “open issues”. On 10 August 2026, eBay required me to verify my identity, pay any outstanding charges, resolve buyer disputes and provide tracking. I completed these requirements immediately. There were no outstanding fees, disputes or claims, and delivery was confirmed. I contacted eBay six times between 17 and 23 August. Staff gave conflicting timeframes of 72 hours, three days, seven business days and up to 30 days. They claimed a verification email had been sent but could not identify it. One agent confirmed all requirements were complete but could not explain what was being verified, why the hold remained or when I would be paid. eBay’s own system described the issue as “Account hold – No transaction hold” and reported that funds had been released, while the payout button remained disabled. This outcome is unacceptable because eBay retained thousands of dollars without providing a clear reason, an accurate timeframe or an effective way to resolve the problem.