20+ Year Seller – Incorrect Advice From eBay Support Led to Refund and No Follow-Up | Selling

thebargainhunterx2 · 2026-03-06T07:33:22.501000Z

Hi everyone,I’m hoping someone from eBay or the community might be able to point me in the right direction.I recently had a return case involving a PlayStation. When the case was opened, I contacted eBay support by phone to make sure I handled it correctly. I followed the exact instructions given to me by the eBay representative. Unfortunately, those instructions turned out to be incorrect and resulted in the system issuing a refund to the buyer.To make matters worse, the buyer returned the item in a box that was far too large with insufficient protection, and the PlayStation was damaged during return shipping.During my calls with eBay support, I was told multiple times that a supervisor would contact me within 24–48 hours. However, it has now been over a month (more than 720 hours) and I still have not received any call or follow-up.Since then, I have submitted more than 10 requests asking to be contacted by a supervisor so the situation can be properly reviewed, but I have not received any response.I run a fairly large store and have been selling on eBay for over 20 years, so it’s extremely disappointing not being able to speak with someone about this, especially when I followed the guidance provided by eBay support.Has anyone else experienced something similar, or does anyone know the best way to escalate something like this with eBay?Thanks in advance,Adam

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20+ Year Seller – Incorrect Advice From eBay Support Led to Refund and No Follow-Up | Selling | eBay Australia