Another Seller has reported some of my Items incorrectly as forbidden and Ebay have removed them.
Summary: michelem1963 reported that another seller incorrectly flagged some of their eBay items as forbidden, leading to their removal by eBay. twyngwyn and sandypebbles engaged in the discussion, while sugar249 and gutterpunkz05 also joined later. Throughout the conversation, participants discussed the consequences and potential next steps for resolving the issue with eBay. The discussion reflects a concern about eBay's content reporting process and its impact on sellers.
Another Seller has reported some of my Items incorrectly as violating ebay's rules and Ebay have removed them from may page, despite the fact this Seller reporting me is selling the exact same thing. I have tried talking to Ebay many times over 4 weeks to tell them they arent actually what he is saying they are and sending them proof that they do not violate their rules and that the reporting Seller also has the exact same items for sale but nearly 4 weeks later, I still have not had it resolved and Ebay resolutions keep saying someone will look into it and including them checking that the reporting Seller is selling the exact item. How do I get through to them and get the items relisted. Thanks in advance.
djavusydney
·1 year agoI'm sure in eBay email to you they didn't say "another seller has reported", why don't you tell us here what exactly they say?
sandypebbles
·1 year agoeBay do not listen to 'someone else sells it, why can't I' for one
For another, did this other seller tell you they reported the item(s) ? have you had issues with said seller in the past to make you think so?
And
Most importantly
Is the item something you need to be authorised / have permission to sell?
Part of the VERO programme?
Otherwise copywrite?
A third party involved?
A pre-order item?
michelem1963
OP1 year agoHi. Thanks for responding. Yes, they aren't interested in the fact we both sell the same item - only that mine has been reported and the other Seller hasnt been. However they said they'll look into it but 4 wks later, they haven't.
No. It is not high security and you can buy it online elsewhere. It has been incorrectly reported and is not for the purpose they have been told it is. I have offered to show them that.
I don't know what Veto programme is, sorry. It has not been mentioned though.
Third Party - don't know to be honest.
I ask the Ebay person if it was a competitor and they paused and said "I can't tell you" I'll take that as a probable yes... otherwise, why pause.
No, not a pre order item.
Thankyou.
sugar249
·1 year agoI like that a pause means that it was a competitor, I paused while typing this response, does that mean it was me. Come on, its easier to blame a competitor, than you selling dodgy items.
michelem1963
OP1 year agoGee thanks for the insinuation that I'm selling dodgy items. They aren't dodgy and the exact ones are sold in the likes of Bunnings, Mitre 10 etc etc. The fact I asked them was the report made by a larger competitor and they paused and said sorry I can't tell you, that's responding to my specific question - different to you pausing while typing. You missed the point - they think the item it is used for something else that is restricted, which it isn't. I sent proof of what it is used for and how it can be readily purchased elsewhere.
Thanks for your lack of support and assumptions that I sell dodgy - I came here for advice and help, not to be insulted. I won't be using this forum again.
gutterpunkz05
·1 year agoA pause would mean nothing, it is a legal matter of what they can and can't disclose. So it is pure assuption on your part that it was reported by a competitor.
Likewise without any other info, members here can only assume it may be vero related.
Did you list the item as new, and if so are you authorized to sell the product.
michelem1963
OP1 year agoHi. Thankyou. I will look into the Vero possibility. It's a shame they just be more specific. Yes, it is new and yes, it's tge same item and brand you can buy elsewhere in a physical store. Thanks for your help. As mentioned I'll look into the Vero. Cheers
michelem1963
OP1 year agoI will look into it. Thankyou
twyngwyn
·1 year agoHow do you know that your 'competition' reported you?
michelem1963
OP1 year agoI asked, Ebay guy paused and said, I can't tell you. I'm going to presume it as being "Yes" otherwise, why pause.
Thanks
sandypebbles
·1 year agoBecause they can’t tell you, and won’t tell you
And yes, as I said, eBay are not interested in the someone else sells it why can’t I
And if you don’t know about VERO or third party then maybe that is the issue
Buying on line elsewhere does not mean anyone can sell whatever the thing is, there are some items that anyone who sells it needs a license to sell, or even permission from the brand
Have you looked at the list of restricted items?
And they won’t look into it, if a seller is banned, they are banned full stop. Very very very rarely is a seller allowed to sell again once the have actually been banned
Also rare is anyone from eBay reading here
michelem1963
OP1 year agoThankyou. I will look into that, although it appears to be a standard item and sold openly elsewhere besides online. They think it is for something, that it is not. I tried to show them that it is not what it is being reported as but am talking to a brick.