Another sendle cautionary tale | Selling

lovefashion92 · 2021-12-27T03:51:14.223000Z

Just to add to the discussion about Sendle's poor service. I've used them previously around 10 times without issue, I actually thought the service was quite good and a bit cheaper than AusPost. The other week I sold an item and had it listed for Sendle pick up on the Monday. Monday came and went - no one arrived. Contacted Sendle who advised it'll be picked up automatically the next day - Tuesday came and went, still nothing. Same advice, and yet still a third day with nothing to be picked up. After Wednesday being the third day I contacted eBay who advised the parcel had to have pick up rescheduled - at no point was this communicated to me in any form which was disappointing. So I thought maybe that's where the issue was, apparently you have to go to the 'manage labels' section and go from there to reschedule. So I did that - Thursday at 2pm still nothing. I just decided I had enough, cancelled the label and took it to Australia Post. I used Sendle about 10 times before that without issue but the amount of hassle this caused me has pushed me right back to Australia Post. Never again! Still no explanation as to why no one ever showed up for FOUR days other than a 'sorry, we were really busy'.

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Another sendle cautionary tale | Selling | eBay Australia