eBay offer buyers a Money Back Guarantee under strict conditions and timeframes; that hasn’t anything to do with statutory protection or insurance from AP.
AP have been caught out doing the wrong thing in some instances.
But that isn’t connected to eBay’s processes, and what eBay requires for an MBG claim is irrelevant to what AP should require or should implement etc.
Its always been a stuff around to try and get compensation for damaged items, In my experience, they've asked the buyer to take it to the post office with the original packaging for documentation,
In most cases the buyer messages you about damaged goods, if you ask them to take it back to the post office its just going to **bleep** the customer more
Its always been a stuff around to try and get compensation for damaged items, In my experience, they've asked the buyer to take it to the post office with the original packaging for documentation,
In most cases the buyer messages you about damaged goods, if you ask them to take it back to the post office its just going to **bleep** the customer more
Not sure what else they can do. Do you expect them just to take peoples word for the fact they were damaged, or that they were packed sufficiently
If a buyer sends you a photo of a clearly damaged packaging or box that was out of the buyers control it should be more than reasonable that australia post is able to compensate you (the sender online)
If a buyer sends you a photo of a clearly damaged packaging or box that was out of the buyers control it should be more than reasonable that australia post is able to compensate you (the sender online)
It will still depend on how well the item was packaged, some sellers think a bit of tissue paper is sufficient to post a precious glass bowl. AP like anyone have the right to see an item before handing out $'s
Would an insurance company happily settle on a damaged car, just based on photo's, I suspect not, could be a photo of aunt martha's wreck
Car insurance is totally different as they are not in possession of the item when it is damaged. Aust Post is well aware how they treat parcels and with countless videos circulating on the internet its a bit funny how they ask for proof beyond a photo.
Plus who at the Post Office has the training to know if a parcel is not well packed considering what I have seen over the years for what they recommended to customers as suitable packaging. Then ask if they want insurance as well when it is clearly not packaged well enough.
Car insurance is totally different as they are not in possession of the item when it is damaged. Aust Post is well aware how they treat parcels and with countless videos circulating on the internet its a bit funny how they ask for proof beyond a photo.
Plus who at the Post Office has the training to know if a parcel is not well packed considering what I have seen over the years for what they recommended to customers as suitable packaging. Then ask if they want insurance as well when it is clearly not packaged well enough.
Last time I checked AP staff don't have the ability to see what the condition of an item is in the parcel, xray vision hasnt being invented as far as I know.
And yes if you look up the AP guidelines there are standards for packaging a parcel, and heaps of sellers don't follow them, and deservedly their packages end up damaged,
I never made the point about seller sending stuff stupidly, (yes it happens all the time), when you see a seller has minimal claims, its should be a clear cut case. items under $50 don't require an invoice on how much you paid for them,
You are comparing a damaged car to a parcel, Are car would cost hundreds to thousands of dollars, It also requires a panel beater to tell them how much it will cost to repair it.
As @brickworksmarket said if the claims are minimal and its a business client they shouldn't have to go to the post office,
I never made the point about seller sending stuff stupidly, (yes it happens all the time), when you see a seller has minimal claims, its should be a clear cut case. items under $50 don't require an invoice on how much you paid for them,
You are comparing a damaged car to a parcel, Are car would cost hundreds to thousands of dollars, It also requires a panel beater to tell them how much it will cost to repair it.
As @brickworksmarket said if the claims are minimal and its a business client they shouldn't have to go to the post office,
So a business customer packs things better based on your comment.
Anyone should have to justify making a claim for damaged goods, otherwise all parcels will be claimed without question. Just imagine the cost of postage if AP went with that.
I wonder if you know how ebay manages the damaged item received claim.
AP could save money on a simplified system instead of lying to their customers about making insurance claims for lost or damaged items when it comes to businesses. Also they tell customers to go back to the business for a replacement, no mention that they need to take it to the post office themselves for the sender to be compensated. Ebay does not require the buyer to take it to the post office to get a replacement or refund.
I mean say a the customer who buys an item off you, damaged by AP, they take a photo of the parcel with the label and the packaging, In my opinion, providing the packaging is sufficient that should be enough to process a claim online for a business customer, without having the the end user going to the post office and getting screw around,
and to answer you question, yes a business customer should pack things better because otherwise, they would not be in business,
If a buyer sends you a photo of a clearly damaged packaging or box that was out of the buyers control it should be more than reasonable that australia post is able to compensate you (the sender online)
I can understand that they don't.
Tupperware got caught big time with this sort of system.
For a few years there, they would accept a photo of a damaged item as proof and refund the customer without having to receive the damaged item or see it.
They later worked out that in quite a few cases, there had been multiple claims for the same item.
So I think it is fair enough the PO would want to see the packaging, dates, item sent etc before deciding on compensation.
This would be acceptable for a non business customer but for those that need to spend more in labour than you are trying to get back from Aust Post in compensation you just end up writing it off. They can access my account to see if I am claiming more than what would be deemed acceptable. Plus try asking a customer who is also a business to spend time going to the post office over an inexpensive item. They will just buy elsewhere next time.
My current damaged item was a box that had been dropped on one side damaging one of the 10 items inside. I need to send a replacement which will cost around $15 postage. I will need to contact Aust Post then have the customer take the large box to a post office for an item they will compensate me my wholesale cost which is under a dollar. All I want is for them to pay the postage sending the replacement.
As a business customer they could clearly see if you are abusing the system so wasting time seams to be the main objective. I have never made a claim with a courier but then I have never had to as large parcels don't get damaged like they do with Aust Post.
countessalmirena
·2 years agoeBay offer buyers a Money Back Guarantee under strict conditions and timeframes; that hasn’t anything to do with statutory protection or insurance from AP.
AP have been caught out doing the wrong thing in some instances.
But that isn’t connected to eBay’s processes, and what eBay requires for an MBG claim is irrelevant to what AP should require or should implement etc.
danieh_6
·2 years agoIts always been a stuff around to try and get compensation for damaged items, In my experience, they've asked the buyer to take it to the post office with the original packaging for documentation,
In most cases the buyer messages you about damaged goods, if you ask them to take it back to the post office its just going to **bleep** the customer more
sugar249
·2 years agoNot sure what else they can do. Do you expect them just to take peoples word for the fact they were damaged, or that they were packed sufficiently
danieh_6
·2 years agoIf a buyer sends you a photo of a clearly damaged packaging or box that was out of the buyers control it should be more than reasonable that australia post is able to compensate you (the sender online)
sugar249
·2 years agoIt will still depend on how well the item was packaged, some sellers think a bit of tissue paper is sufficient to post a precious glass bowl. AP like anyone have the right to see an item before handing out $'s
Would an insurance company happily settle on a damaged car, just based on photo's, I suspect not, could be a photo of aunt martha's wreck
brickworksmarket
·2 years agoCar insurance is totally different as they are not in possession of the item when it is damaged. Aust Post is well aware how they treat parcels and with countless videos circulating on the internet its a bit funny how they ask for proof beyond a photo.
Plus who at the Post Office has the training to know if a parcel is not well packed considering what I have seen over the years for what they recommended to customers as suitable packaging. Then ask if they want insurance as well when it is clearly not packaged well enough.
sugar249
·2 years agoLast time I checked AP staff don't have the ability to see what the condition of an item is in the parcel, xray vision hasnt being invented as far as I know.
And yes if you look up the AP guidelines there are standards for packaging a parcel, and heaps of sellers don't follow them, and deservedly their packages end up damaged,
danieh_6
·2 years agoYou are jumping to assumptions,
I never made the point about seller sending stuff stupidly, (yes it happens all the time), when you see a seller has minimal claims, its should be a clear cut case. items under $50 don't require an invoice on how much you paid for them,
You are comparing a damaged car to a parcel, Are car would cost hundreds to thousands of dollars, It also requires a panel beater to tell them how much it will cost to repair it.
As @brickworksmarket said if the claims are minimal and its a business client they shouldn't have to go to the post office,
sugar249
·2 years agoSo a business customer packs things better based on your comment.
Anyone should have to justify making a claim for damaged goods, otherwise all parcels will be claimed without question. Just imagine the cost of postage if AP went with that.
brickworksmarket
·2 years agoI wonder if you know how ebay manages the damaged item received claim.
AP could save money on a simplified system instead of lying to their customers about making insurance claims for lost or damaged items when it comes to businesses. Also they tell customers to go back to the business for a replacement, no mention that they need to take it to the post office themselves for the sender to be compensated. Ebay does not require the buyer to take it to the post office to get a replacement or refund.
danieh_6
·2 years agoI mean say a the customer who buys an item off you, damaged by AP, they take a photo of the parcel with the label and the packaging, In my opinion, providing the packaging is sufficient that should be enough to process a claim online for a business customer, without having the the end user going to the post office and getting screw around,
and to answer you question, yes a business customer should pack things better because otherwise, they would not be in business,
springyzone
·2 years agoI can understand that they don't.
Tupperware got caught big time with this sort of system.
For a few years there, they would accept a photo of a damaged item as proof and refund the customer without having to receive the damaged item or see it.
They later worked out that in quite a few cases, there had been multiple claims for the same item.
So I think it is fair enough the PO would want to see the packaging, dates, item sent etc before deciding on compensation.
brickworksmarket
·2 years agoThis would be acceptable for a non business customer but for those that need to spend more in labour than you are trying to get back from Aust Post in compensation you just end up writing it off. They can access my account to see if I am claiming more than what would be deemed acceptable. Plus try asking a customer who is also a business to spend time going to the post office over an inexpensive item. They will just buy elsewhere next time.
My current damaged item was a box that had been dropped on one side damaging one of the 10 items inside. I need to send a replacement which will cost around $15 postage. I will need to contact Aust Post then have the customer take the large box to a post office for an item they will compensate me my wholesale cost which is under a dollar. All I want is for them to pay the postage sending the replacement.
brickworksmarket
·2 years agoAs a business customer they could clearly see if you are abusing the system so wasting time seams to be the main objective. I have never made a claim with a courier but then I have never had to as large parcels don't get damaged like they do with Aust Post.
davewil1964
·2 years agoI get my compensation at the earliest time after they lose things. I've never had to claim for damage.