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"available funds" but payout won't occur?
Summary: A participant initiated a discussion about having 'available funds' that are not being paid out as expected. Several users, including sugar249, countessalmirena, sandypebbles, gutterpunkz05, and domino-710, engaged in the conversation, but all responses were unspecified, as the details were given as 'None'. The content of the discussion remains undefined, but various participants appeared involved in trying to address or discuss the issue.
Hi all, I'd love it if someone can help me. I've googled this for hours...
I have some money available in my seller dashboard which appears as "available funds", but the money won't pay out into my bank account. The 'available funds' have been there since July, and it's now the end of September. I've googled articles that recommend I "withdraw" the funds, but I don't see anywhere that that's an available function. Can someone step me through how on earth I get these funds into a bank account?
Thank you so much!!!
sugar249
·2 years agoI could be wrong, but I seem to remember when I re added my bank details, I had to go through the micropayments again. Have these popped up?
phoebe1286
OP2 years agoI've re-added my bank details in case that had anything to do with it.
My dashboard literally says "your total funds AU$99.29"
then underneath
Available funds: $99.29
and then an exclamation mark emoji with "you have no upcoming payouts"
**bleep**?!
Anyone got any idea?
domino-710
·2 years agoHave you ticked when you'd like to be paid - ie - daily - weekly - whatever.??
sandypebbles
·2 years agoWas just about to ask the same as Dom
Other than that, no, sorry
gutterpunkz05
·2 years agoWhen you get into the automated bot chat, type in talk to agent, you will then be asked for a brief reason, IE: problem with payment, and you will then be transferred to a live agent. As long as it is during operating hours.
sandypebbles
·2 years agoThere is no email address for eBay that will reach a human, the emails are all bot with automated replies based on key words
There should be a contact somewhere specifically for issues with Managed Payments (I'll see if I can find it, it has been posted on the forum in the past but I don't know if it's still 'active'
Otherwise, it should allow you to keep clicking through the options under Live Help, if nothing matches exactly you should be able to click on the closest thing, and once contacted to an agent, you can ask for a supervisor
The only other thing I can think of now right off the top of my head, have you had a new card (if your card expired) since you signed up to Managed Payments? and if so, did you update to the 'new' card ?
phoebe1286
OP2 years agoThanks for your reply. It's been 42 days since my August 23 sale, so if its a 30 day hold that is causing the delay, that should have passed a fortnight ago...
The 23 July item was sold and the recipient decided to return the item, so I refunded her and it was sent back and is now for sale again. But her refund was already debited from my account, so the apparently 'on hold' funds are still a mystery... I just want to access the money!
sugar249
·2 years agoHave you actually contacted Ebay
phoebe1286
OP2 years agoThat is how I found this page. When I clicked through the 'contact us' options, the only option was to talk to an automated bot or ask the community. I have a tiny baby and two older children so I am extremely time poor - does anyone have a link / email address that I can use to actually contact a human being at Ebay for help with this?
isale4u
·6 months agoYou can ask the automated bot that you want to talk to a real person and they will make that happen by phone or chat.
*casey*
·6 months agoAre you aware that you've posted on the Australian boards ?
AND you've bumped up a very old thread to repeat EXACTLY what was written in #16
A mod will be along shortly to close the thread
sandypebbles
·6 months agoI doubt the person who asked in 2023 is still waiting
They were provide with factual replies when they first asked
gutterpunkz05
·2 years agoContact ebay CS, a typical hold on funds is 30 days, but this can be extended, from memory up to 180 days.
As there was some form of problem with the first sale, it is possible the hold period has been extended.
countessalmirena
·2 years agohttps://www.ebay.com.au/help/selling/fees-credits-invoices/setting-changing-automatic-payment-method/updating-bank-account-details-payouts?id=4796
❝If your account details aren't up to date, or if you want to receive payouts to a different account, you'll need to update your bank account details from the Payments tab in Seller Hub, or from Payments in My eBay.
From the Payments tab in Seller Hub or Payments in My eBay, you can see which bank account is currently set up to receive your payouts, and you can update your details when you need to.
To update your bank account for payouts:
It usually takes 2 business days for changes to be confirmed and payouts to be enabled for your new bank account.❞
phoebe1286
OP2 years agoI've been selling ebay items since 2002 and have always received payouts into the same account (which has been verified multiple times). 'Managed Payments' has been in place for 3 and a half years, yes, and I have been selling items plenty during that time with no issue. Now I have "available funds" and no way to get the money, it seems.
Everything seems up to date on 'manage payments', all it says is that I'm paid "daily". No option to say WHERE the funds go to, or when, or how (or why they're stuck!). They could not have made the interface any more confusing if they tried.
Can someone tell me exactly what buttons to press and where to go? All this advice is very vague, though I am grateful for it.
gutterpunkz05
·2 years agoFor your sale in July, was the sale actually completed. You seem to have the same item relisted and currently available for sale.
Your only other recent sale 23rd of August, funds would likely be just available, due to 30 day hold on funds.
You appear to be and infrequent seller, and as such payment holds apply.
sandypebbles
·2 years agoNo need to Google for hours
You just needed to sign up for Managed Payments before selling (which has been in place for three nd a half years) and read what you ticked as you read and understood when you listed
Google is unlike to give you the type of 100% correct information you absolutely must know to get your funds
And it has to be 100% correct and complete or you will never get your funds
countessalmirena
·2 years agoUnless you have signed up to Managed Payments, and gone through the two separate verification processes of (1) photo ID and (2) bank account (verified by either login credentials OR micro deposits, you will never be paid.
In addition, “new” sellers (including occasional sellers / infrequent sellers / people who’ve not sold for a while) will be subject to a 30 day hold.
https://www.ebay.com.au/help/selling/getting-paid/registering-seller?id=4792
sugar249
·2 years agoave you completed the managed payments sign up