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Bad Buyers Supported By Ebay System
Summary: In a discussion titled "Bad Buyers Supported By Ebay System," initiated by the-fab-gift-shop, there were no detailed points or arguments provided by the participants. Despite the engagement from neilcooper2727 and kh-jean, the content remained unspecified, resulting in an unclear discourse about issues with eBay's support of problematic buyers.
This buyer is not too smart, but the Ebay still allows her to steal from sellers, use multiple accounts to get around blocks and to leave malicious feedback with those multiple accounts, in oder to harm sellers that do not do exactly what she wants them to ...
Buyer pretended not to receive item. She admitted in emails to us that she was not recieving items from other sellers as well.
We resent the item.
The second time, she said that she had received it. Nevertheless, from our correspondance, I suspected that she was one of these buyers, that will keep buying ... paying for some items and not receiving others, so she always gets at least some freebies from sellers. We blocked her. She then used another account to get around the block and purchased more of the same item ...
We said that she was not allowed to do that, and that she should have emailed us regarding the block. We also said that we would still be prepared to post the item, but that due to her 'experiences' of not receiving items [from numerous sellers], that we felt that it would be best if she paid the 3.50 for Registered Post. WELL, ... that changed things completely ... she didn't want that!
So, ... she refused to pay. Rather than us opening an Unpaid Item Case, where she could have then just paid [with the post not registered], and pretend not to receive the item again, ... we chose to cancel the transaction and she agreed to do that ... BUT
She waited a month and then came back and left 2 Negative Feedbacks under the two accounts that she had used with/ on us.
It took around 1 1/2 hours with Ebay staff on the phone, to understand that she had 2 accounts. While it was obvious to us, we were still required to prove everything we said, and back up our claims through evidence on our site, which we did. We did all the work as the staff we spoke with, appeared unable to investigate and said "I will call you in 24 hours", which, ... they never do.
The result was that Ebay would only remove one of her Neg feedbacks, not the other one ... because, ...they felt that she had only been malicious on the second account and not the first ... In the past, when a buyer used multiple IDs to scam sellers, get around blocks and leave Negs. [This buyer actually left two dots as revenge ...,] Ebay would simply recognise a problem buyer from the evidence and remove the feedback altogether. But Ebay staff in the Philippines go by their hearts or what feels right ...
We actually told Ebay to just reinstate the one Neg Feedback that they removed. We want it to stay there to warn other sellers.
I enjoy selling and buying on Ebay. I'm a seller and a buyer. It's simple for me. But Ebay is not so simple. It's complex and most of our Negs are from scammers who didn't get their own way [usually regarding free items], mentally ill ... recently a satanist ... so, it has little to nothing to do with our selling ability or performance. All this system is teaching us as a seller, ... is that Ebay supports dishonest people with psychologicasl problems ... When I say mentally ill ... I mean seriously so ... Paypal suggested we call the police on one buyer, after what we were out through for a week. We didn't think that necessary though 🙂 and did the best we could to do what the buyer wanted in cancellation after she became paranoid ... but again, that buyer was allowed to leave us NEG [where she lied since she was delusional], and when we attempted to warn others about her, in our reply, she called Ebay, and they removed our reply, saying that did not want us upsetting the buyer. Never mind that I have a family to feed and bills to pay.
A supervisor at Ebay admitted over the phone that 'the mentally ill' are doing very well in the resolution centres at the moment."
kh-jean
·1 year agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
neilcooper2727
·1 year agoI ordered a used iPhone, and didn't note tht the seller had commented about a crack in the screen . It wasn't a crack both front and back were smashed nearly $600 to repair. Despite damming photos ebay chose to support a shonky seller.