Being charged seller fees for no reason?
I have had this recurrent issue with eBay charging me "seller fees" for almost a year now and am only posting now to attract some visibility as I have had no help that has been lasting every time I have contacted eBay to try to resolve this issue.
Last year, I signed up for a free trial of eBay plus and cancelled it correctly before the month was up. Since then, every month I get sent an invoice labelled "Subscription and onetime fees" for AU $4.99. It has been labelled as "seller fees" and the charge amount comes up when I click the "seller account" option on My eBay. I have never sold or even listed an item on my eBay account.
Every month, I contact eBay customer service and tell them that this is a recurrent issue and every month I am promised that the issue will not recur (and I have multiple chat transcripts to prove this) and it invariably happens again the following month. I am sick of this and have spent hours on chat and on the phone with eBay about this issue which they refuse to fix more than giving me a refund each month or removing the invoice for the single month.
I wonder if anyone else has experienced the same issue and if so, if there is any permanent solution to this (besides closing down your eBay account)? I have already removed an automatic payment method so they stop charging me but I keep getting threatened with late fees and having my account restricted if I don't pay.
aljone-4
·2 years agoI just received my first fee of $7.65 and I don't know why. I am not a seller on eBay? who do I contact?
sandypebbles
·2 years agoWhose account are you posting with?
The one you are using now has one item listed for $350 and also sold a camera body on Jan 18 for $250
davewil1964
·2 years agoUnless they were given a very good deal by eBay, $7.65 wouldn't cover the fees on a $250 sale.
Maybe they got a sweetener, but thought eBay was Gumtree.
sandypebbles
·2 years agoOh I know
But just re their comment saying they are not a seller when they show one item sold and one item listed currently
supercrunchynut
OP2 years agoMy issue was a fault on eBay's part for my account specifically. It took about a year and 10 phone calls with eBay to correct because they continued to refund me each month and charge me the following month. Each time I went through customer service and found even though I got awful service that was the only way to get my money back.
springyzone
·2 years agoThanks for getting back to us & letting us know how it turned out.
grco2840
·3 years agoI have had the same issue of being charged $4.99 when not even having sold any items. I have since removed all items and await to see whether I will be charged again. I have contacted my bank but their recommended solution is to discontinue my current credit card and get a new one. This way when E-Bay puts its charge through it will be declined. I am reluctant to do this as cancelling my current credit card will only bring about another set of issues. How do you contact E-Bay other than the Help Chat?
sandypebbles
·3 years agoThat is the monthly fee for eBay Plus
If you are saying you did not sign up to eBay Plus, or that you cancelled before the paid period kicked in
Then your bank is 100% correct, you need to cancel your card since if it was not you who signed up to eBay Plus, someone obviously has
Chat is how you contact eBay, base level staff are not going to be able to do much if you did not sing up for eBay Plus though, best thing to do is ask for a supervisor and notify them your account has been hacked/compromised
Be aware though, if it was you who signed up (agreeing to the terms for doing so) and you cancel your card, you are still going to have to pay the money you owe, which eBay can and will collect cancelled card or not
springyzone
·3 years agoI couldn't figure it out till I read sandypebbles' reply and I bet she is right.
That charge isn't for selling, it is for ebay plus.
Have a think. Did you buy anything that maybe had a little sign on it that said something like No postage on this item with ebay plus. Try it for free.
If you click yes to that, sure, you might get the first month free but after that, they charge automatically.
So yes, you will be charged again. And again.
You need to go into your account and opt out of ebay plus.