Buyer aggression | Selling

vintageitems4u · 2024-03-25T07:04:08.470000Z

I have operated on ebay for over 18 years. Up until three days ago I had 100% positive feedback and then bang bang two in a row. If they werent different names you would almost think it is the same person bothing leaving feedback in bold. Yes I had a disaster. We had a weather event and without realising two of my items were damaged unknown to me. I prepared the postage label which I can get no refund for but then when I got them out realised there was small damage. I contacted the buyers explained and apologised. There was a space of two days for one and the other I offered a further discount but heard nothing. So, I fully refunded and sent these through again with an apology. I heard nothing, until three weeks later and as I say one following the other left negative feedback. I emailed them and I sent through a request for a review hoping they would communicate with me. One said no to review and did not contact further. However, the second said that they had sent many emails and I did not answer them. I didnt receive their emails. I only blocked this seller after I had fully refunded them and received no communication. The buyer is saying I now have to sell the item to them at the reduced price and not to do so is a breach of contract. They also said that unless I sell them the item now at a reduced price they will not remove the feedback but if I do they will remove it. I have contacted ebay and no concern for them re the bribery and threat of breach of contract. even though Ebay have advised and I quote ' I see the massages and be assured you have not breached the contract here. It seems that the buyer faced some temporary issue while sending you emails and there is no issue from your end.' I have explained to both buyers that I am 70 and have health issues and dont need this type of communication. I have also gone out of my way over the years to help buyers and often myself have experienced cancellations. It seems there is little empathy any more or even reasonable behaviour. I am still at a loss what to do. I have now blocked both buyers as I dont want to have to deal with them anymore but this has been a really bad experience and one which makes me want to leave ebay altogether.

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