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Buyer being forced to pay immediately on purchase even though I do NOT have this on my listings.
There appears to be a random glitch with my listings in which potential buyers are unable to use 'buy it now' on mutliples of my listings and then wait for a revised invoice with combined postage. I have had 2 people contact me over the last few days wanting to purchase goods but are being directed to make immediate payment on each individual item.
I do not have immedate payment selected on any of my listings. I do not have immediate payment selected in my selling preferences.
How do I resolve this? I have lost a good size sale last week because of this error, and in the past when it has happened have had to fiddle around with refunds for the excess postage which buyers were forced to pay in order to secure the goods.
kh-stanley1
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
desktopshop_aus
·2 years agoHi terroxyboy! I'm having this exact problem today, 5 years later! I am a new seller, none of my listings have the "Require immediate payment when buyer uses Buy It Now" box checked, and yet the buyers are being forced to pay at checkout.
I was wondering if there was a resolution for this I am missing?
Many thanks!
ebay noob
*sons_n_daughters*
·2 years agoTerroxy hasn't visited the forums for nearly 3 years, so unlikely to reply. Ebay decided years ago to force some sellers into immediate payment, despite having the box unticked in your settings for immediate payment. I am one of those sellers. You can have the box unticked in the settings, and double check in your listings, but when a buyer buys a buy it now, or wins an auction, they have to pay immediately, or they haven't purchased the item.
Sadly, there is zero you can do about it. Just refund the excess postage, minus fees, after the buyer pays.