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Buyer Claiming Item Faulty and Wants Return
Hello,
I have an issue where a buyer is requesting a refund claiming that the item is faulty, however I feel that the buyer is being completely dishonest, due to the following events that transpired:
Before winning the item, this buyer requested to cancel their bids within the last 2 hours of an auction, and gave me a story about how they could not afford to buy it and made a mistake. I realise that it is against eBay policy for the customer to request this, as it's within 24 hours of the aution ending, and they're contractually obligied to follow through. However, I felt for the customer and cancelled their bids, and let them know I helped them out.
Within the last hour this same buyer bids on the item again! They message me and tell say they are helping me bring the price of item back up where it was, so that I wouldn't lose out. I realise this is shill bidding, but I never asked or wanted it!
Then the buyer bids a couple more times ends up winning the item. On check-out the buyer sends a message along the lines of "I couldn't resist... I'll find the money". Despite the mess around and potenital loss of earnings, due to the confusion it may have caused to others that were bidding, he paid for the item via PayPal, and I accepted that he won the auction and sent the item to him.
The buyer is now claiming that the item is faulty (it's a wireless guitar transmitter/receiever). I am not convinced that the buyer is being truthful as the item worked before I sent it and was in excellent condition. I feel it's a case of buyers remose, and the customer is making up a story about the item being faulty. What's worse is, if I accept the return, what if they pruposely sabotage the item?
I told them how I felt, and my point of view, however they want to open a case. Reading other posts, I feel that I am powerless in this scenario. Is there anythign I can do? What's my best course of action?
kh-jean
·2 years agoHi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.
Thank you for understanding.
agcam
·2 years agoThere is bugger all you can do !
I recently sold a valuable sterling silver necklace and the buyer nitpicked making unproven claims about faults in it's condition. I had made a full disclosure in the listing and sent her extra detailed photos she requested. She opened a case and was refunded by EbAY before she returned the item. She has not answered my requests to return the necklace and worse EbAY say they will deduct the refund they made from my future sale proceeds - Not happy - Numerous complaints to eBay about the non return and their poor decision refund her early before could have had no result - Seller Beware.
Others in the community blogs have complained about this practice !
sandypebbles
·2 years agoYou have not complained to eBay
You have spammed the member to member forum 6 times now with the same rant
Ignored all replies from every member every time
You chose to do your own thing, ignoring eBay policy but you expect eBay to help you
If seller choose to ignore the proper procedure, as you have, they get nadda
gutterpunkz05
·2 years ago01000001 01001000 00100001 00100000 01110100 01101000 01100101 00100000 01101010 01101111 01101011 01100101 00100000 01101111 01100110 00100000 01110100 01101000 01100101 00100000 01100100 01100001 01111001
*sons_n_daughters*
·2 years agoLOL
countessalmirena
·2 years agoThis thread was last active on 12th April 2017. That’s more than six years ago.
Please don’t dig up mouldering old dead threads, especially not to repeat a complaint already posted and responded to by others. I’m sorry you’ve not received back your necklace.
May this thread rest in peace.
⚰️ 🪦☠☨☨