Buyer claiming item not received
First-time seller. I recently sold a small item (a trading card, ~$15). The buyer paid and I mailed the item to them, the funds were cleared and transferred to me, but they're now claiming it wasn't received.
I didn't think to get a tracking number since the sale was small (and the cost of tracking would have been half the cost of the sale!), but now the buyer is claiming the item was not received and requesting a refund.
Is there anything I can do?
10 comments
p9games
·2 years agoissue refund. move on. you have no options whatsoever. Welcome to ebay 🙂
sugar249
·2 years agoPS. you have actually sold 7 items, not a first time seller
sugar249
·2 years agonothing you can do, send untracked and you have no proof of delivery.
in future go for tracked.
twyngwyn
·2 years agosadly, no....anything untracked is not covered....the buyer will win!
twyngwyn
·2 years agorefund and put them om blocked buyers list
Blocking a buyer | eBay
dizmermaid
OP2 years agoYeah, I was worried that would be the case. At least it's only $15.
I guess the best I can do is assume good faith and ask the buyer to retract the cancel request for now and hope it arrives? The delivery has taken a while if it hasn't arrived yet, but not so absurdly long that you'd think it isn't coming.
sugar249
·2 years agoYep, thats what scammers do, have the poor innocent buyer cancel the request, than they have no comeback. Just cough up with the refund, its being nearly 4 weeks.
davewil1964
·2 years agoBuyer should not cancel request unless the item arrives. Once closed a case can't be reopened, which puts the buyer outside of the MBG. Not prudent from their point of view.
Tracked letters are well under half the sale price, so that excuse is a furphy. Check AP website for Tracked Letters.
You made a mistake, learn from it. And read the FAQs on how selling on eBay works.
dizmermaid
OP2 years agoYeah, if I can't refund once they've closed it that's no good. Live and learn I guess.
springyzone
·2 years agoThe trouble is, a buyer can't cancel a request 'for now'.
As Dave said, once it is closed, it is closed forever. That would leave the buyer with no way to make an ebay claim if the card never arrived.
So it would be unfair to ask it of any buyer.
Of course, the card may have arrived. Some buyers know very well a seller can't win a claim if the item is untracked. Yes, you're lucky it is only $15. In future it may be worth having tracking and just adding the expense on to the item price. Safer that way.