Buyer claiming they didn't receive their item but they picked it up | Selling

s.j.lucassellers · 2024-01-08T10:35:55.085000Z

I sold an item on the 21st of December, as I didn't realise the item sold (app notifications were working), I didn't respond until the 24th of December apologising, offered a free item as an apology, we arranged pick up the 26th of December. They collected the item on the 26th at the time as discussed. I am new to selling on eBay via pick up but the item wasn't suitable for shipping and didn't realise you needed to scan a code on pick up. I asked them to mark the item as received as I couldn't do it on my end without the code. They didn't respond but the item was marked as received. The item was marked as collected, but on the 4th of January they opened a case to say it wasn't received despite them physically collecting the item. I attempted to contact them with no response.I am not sure what's happening?

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Buyer claiming they didn't receive their item but they picked it up | Selling | eBay Australia