Buyer claiming they have not received the item even though I have proof of delivery. | Selling

luisaboutiquewarehouse · 2025-06-16T10:42:22.282000Z

I'm failing to understand how eBay can accept a buyers claim that they have not received an item and issue a full refund of $550 when I've supplied them with the findings/proof from an Australia Post investigate that confirmed the item was delivered.It was an international order which seemed to be derived to a mail forwarding service, however, it has still been confirm that the item was delivered.Can anyone help with how I can make them see sense? It seems so unfair and also a warning to others that your hard earned dollars can be taken with eBay just siding with the Buyer.It's just not right.

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Buyer claiming they have not received the item even though I have proof of delivery. | Selling | eBay Australia