Buyer Claims Missing Parts for Refund - But Doesn't Understand the Product! | Selling

ohmygodineedanick · 2024-03-01T02:07:48.176000Z

Hi everyone, I realise these types of silly refund requests truly give credit to warning labels such as Caution: Iron is for clothes and will not reduce wrinkles on face. So I have a woman who bought a replacement fabric component for a pram. My pictures were detailed and clear. One would assume the buyer has a complete pram to begin with since she did not ask any questions other than can she have a discount. She has now requested a refund due to missing parts. It is a replacement canopy that slides onto the hood frame and is not missing parts. The photos clearly show what it is and the fact there is no clip attachment reinforces this. I have responded to the return request with details and pictures. Her picture is obscured and makes no visible sense other than to match part of my picture and therefore supporting my claim. My dilemma is this:Do I refuse refund - Ebay will automatically refund her and I have to pay all postage (item was $11.95)Is she expecting refund and she can keep the item? My worry is negative feedbackDo I report her? Ebay will credit me $9 for return postage and prevent negative feedback automaticallyORcontact Ebay - for which they state if I contact them I cannot be reimbursed postage etc. This seems like a new tactic to prevent sellers reaching out to them. It seems odd to me. I've been a member for over 24 years and I seem to be having to contact Ebay more and more! Any help is appreciated 🙂Have a great day

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Buyer Claims Missing Parts for Refund - But Doesn't Understand the Product! | Selling | eBay Australia