Buyer claims they sent a return, I've discovered some things about them | Selling

swanbullion · 2025-10-01T13:54:39.634000Z

We sold an item and it was sent to a Parcel Locker in Victoria. The customer stated he believed the item was fake (it was from the Royal Australian Mint we're a dealer). So no issue as long as it's not damaged we'll accept the return. The customer issued a return on the 29th August it was "lodged" on this date.The only scan is the lodgement, eBay let us know that the case was in our favour as it was not returned. The person then issued an appeal and won based on it being delivered (still last scanned as accepted). So I used to be involved in forensic digital investigations for another company. So I did a bit of digging and the person that operates the account works at the post office it was lodged at.It's my belief that the person just randomly scanned a barcode and didn't actually lodge/post anything. Anyway we are out now XXX and the product. So my question is what would you do? Obviously we will get the money back but this person probably doesn't know what I know. Would you contact the LPO owner? Would you contact the police? The evidence I have documented would likely result in charges as stealing as a servant at the very least.

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Buyer claims they sent a return, I've discovered some things about them | Selling | eBay Australia