Buyer claims "wrong item sent". As a "proof" to his claim attaches a photo of the correct item! | Selling

riba_ri · 2025-03-17T12:20:26.145000Z

Just received a return request because of "wrong item sent". The "funny" thing is that the buyer attached a photo of the "wrong item" he received, and the photo shows exactly the item he bought! He's not claiming it's damaged, but that it's a "wrong item" and "false advertising" without giving any other details. The item is not something that can be mistaken for something else (a 4K steelbook) and I was selling only 1. eBay is giving me only two options, to accept the return (return label on my cost) or even "better" offer a full or partial return and the buyer keeps the item! Not sure what's the best way to deal with this. Never had a situation like this before.

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Buyer claims "wrong item sent". As a "proof" to his claim attaches a photo of the correct item! | Selling | eBay Australia