Buyer has received item without tracking
Summary: The discussion is centered around the situation where a buyer has received an item without tracking information. katwolf-73 initiated the conversation, and davewil1964 and sugar249 responded, though their contributions were not elaborated in the content provided. The concern likely involves the challenges of verifying delivery without tracking, although specific details or resolutions are not included in the posts.
Hi,
The buyer has received item without any Australia Post tracking being recorded for the transaction.
The eBay postage label failed to print properly and the option to reprint it wasn't available so the item was sent Express Post.
We will be contacting Australia Post again tomorrow to try to recover the tracking number to provide proof of delivery to eBay.
Although the buyer has stated the item was received in inbox messages but has not confirmed delivery to eBay.
The buyer is now questioning the item.
Any suggestions?
sugar249
·2 years agohe express post will have its own tracking, you should have uploaded it at the time.
When you say the buyer is now questioning the item, what are they questioning? because if its related to an issue with the actual item tracking wont matter
davewil1964
·2 years agoUpload the tracking number the item was actually sent by to the dispute.
Also cancel the eBay label or you will be charged for it.