Hi,I'm in Australia. I recently sold and sent an item on ebay to Italy. Buyer put an ebay claim in for "item not received" despite tracking indicating two attempted deliveries. The buyer claims the tracking details are "wrong" even though the tracking is clear. I've explained a few times that the tracking is correct and the buyer needs to collect the item from the post office. Is there anything more I need to do for this? Contacted helpdesk and they can see the tracking details as clearly as I c...

I am sure you have learned the most important lesson from this - don't sell to Italy! I sell Internationally but there are (at last count) 139 counties I don't sell to, and Italy would be close to the top of the list. I assume you have entered the tracking number in the dispute. That's the most important thing. Then ONLY reply to the buyer through the dispute - I assume you have pointed out, probably several times, that the parcel is waiting for the buyer to pick up at the Post Office.&nbs...

Buyer is not collecting item from post office | Selling

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Buyer is not collecting item from post office | Selling | eBay Australia