Buyer requested refund and has damaged the item... | Selling

stellac* · 2025-10-07T07:33:55.449000Z

HiI was wondering if anybody has had this issue as I'm a bit anxious about it. I recently sold a 9ct gold bracelet. The buyer had already paid for the purchase ($1200) before requesting photos of the item to check for damage and also the hallmarks which I provided. The buyer viewed the bracelet and thanked me for the pics. The bracelet was delivered and the buyer has now requested a refund claiming the bracelet is broken, damaged and there are no hallmarks, it has been glued etc etc. In one pic they sent the safety chain end links appear to have been pried open. In another pic the safety chain end links appear in tact with just the heart clasp, safety chain and the end rings of the bracelet... no bracelet like it's been taken off. The 2nd picture was not sent to ebay, it was via message. I am worried not only will I have to pay for the return plus what I paid to post plus insurance, but I am going to receive back a bracelet that is now completely damaged.

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Buyer requested refund and has damaged the item... | Selling | eBay Australia