Buyer scam, postage issues outside US | Selling

ma396054 · 2025-04-03T09:44:34.679000Z

I have sold a microscope to US from Australia.I had paid insurance for handling and also agreed to pay commission for sale to eBay. Three days after item was received by buyer, he requested a refund, claiming that two parts were broken in transit. I was surprised as photos showed damage that was not expected. When questioned, he provided an unpacking video, basically pretending that he is unpacking, but looked like he was just trying to take out broken pieces that he already had put in the package. Nothing falling out, not surprised.Although showing items from a weird angel so I cannot identify them.white dust mark was on an unpacked broken item straightforward out of plastic packaging.zooming in, I could see the print on the eyepiece that he claimed was mine and broken did not match my photos.on first reaction, I offered partial refund thinking that I will claim damage from eBay post insurance but also contacted eBay for help.they said ask buyer to send you back the microscope and you’ll pay for post and you’ll be covered by eBay.i did that too. The buyer did not answer and did not respond to partial refund offer until 11th hour and rejected it. Then eBay said you have now 5 hours to message the buyer with a label !!! ( previously I was told not to do anything and wait for buyer to respond back).in the short time, I went on line to buy postage label, as buyer had not cooperated.But I found out that there is no way I can purchase a label for a microscope that is categorised as medical device. It needs a permit to the buyer from US costumes.I communicated that with eBay team again. The agent was understanding and knew US customs policies so said you just need to ask eBay to step in- don’t do anything else and our expert team will look and help.the case was shown to be on hold for five days until eBay team finds a solution.i was told rest assured that you are covered and buyer will be charged with this and you get a refund.At the end of the period, I received a message that buyer was fully refunded and I have a debt to eBay for postage and commission and insurance that will be deducted from my account.My appeal was rejected three times. Apparently they say the buyer is willing to send back the item.I messaged him again and he said send me a sticker and I’ll put it in the box. I explained again to him that he needs to get the label on his side.He refuses. I have paid for my microscope to be shipped to this buyer overseas where he can keep it without paying g a cent. I have to pay eBay for fees and postage and additional insurance on postage. Has anyone ever dealt with this issue? Can I get a logical response from eBay or they just aim to shut me down now that they think their stream lined steps are complete. What can I do about this situation? Should I ask for legal assistance outside eBay?

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Buyer scam, postage issues outside US | Selling | eBay Australia