Buyers who abuse feedback
I have received a negative feedback from a buyer. The buy didn't contact us about any issue. Upon checking his feedback he has left:
38 feedback left
24 negative, 1 neutral
He's clearly abusing the system, nobody can have that many bad experiences. I contacted Ebay about having the feedback removed but got the usual 'that is their experience' blah blah.
Anyone had a similar experience and any advice on getting fb removed?
12 comments
son-son11
·3 years agosadly I have experienced a repeat dodgy and scamming buyer that continues to abuse both the feedback and Money Back Guarantee policy. I reported this woman to ebay multiple times and it seems like she can get away with breaking all their rules. its disappointing to see her still do this to other genuine sellers on here. I've seen sellers who have been scammed by this woman leave their feedback warning other sellers but this gets removed by ebay. Im glad I dont sell much on ebay now because they do favour buyers over sellers!
sandypebbles
·3 years agoOf course it gets removed
Why do sellers insist on leaving scammy buyers and non payers green ticks, rewarding the behaviour and encouraging the 'buyer' to keep on doing it
Sellers are well aware that
It is against policy to leave false positives
The seller will be the ones pinged by eBay, not the 'buyer'
The seller does not have to leave any feedback at all, far better that rewarding the behviour (which is all it does
The comment will be removed by eBay and the green tick remains, adding the the 'buyers' score #
Nobody else but the seller can see the username of the 'buyer' they are supposedly warning others about
Pointless pointless pointless
Have you added this person to your blocked bidder list?
padi*0409
·3 years agoIf you continue to leave +ve feedback with negative comments, sooner or later a buyer will report you.
If eBay then look at the others you've left they may well sanction you or even close your selling account down.
sugar249
·3 years agoInteresting you reply on a post about abuse of the Feedback system, yet you do it yourself. It's friday a day for a good laugh
*sons_n_daughters*
·3 years agoYou really seem to have a lot of issues with non payers. Way more than the average person. Here is just 4 of the false positives you have left. As you can see, NO ONE can see who these buyers are, so it's completely pointless leaving false positives to warn others. Besides, people don't read positive feedback, so again, pointless.
What will eventually happen if you keep doing this is, as already mentioned, ebay will shut you down, permanently. There is no parole with ebay. It is life without parole. Never to sell again. If you try to create a new account to sell, they'll shut that down too. If there are any other members in your household who sell, they will also be shut down permanently by default.
Why don't you have buyer blocks in place to weed out the serial pests?
https://www.ebay.com.au/bmgt/buyerrequirements
Tick "buyers who have caused 2 cancellations of unpaid purchases within 12 months"
Tick "block buyers whose primary delivery address is in a location I don't post to"
Turn on "don't allow blocked buyers to contact me"
Turn on "apply above settings to active and future listings"
Click submit.
You can't do this on the app. If you use the app then you need to open the full site in a browser on your device to set up the blocks.
Then scroll up and add all your serial pests to your blocked buyer list.
twyngwyn
·3 years agoyou should be able to get the f/b removed, due to the 2 instances of swearing
jellybirddesigns
·3 years agoYou can respond to the feedback in a factual way (do not write an emotional knee-jerk response). Any feedback you leave will be read by FUTURE buyers, so you want to be professional.
Moving forward, it would be worth your while to ALWAYS check a buyers feedback left for sellers before going through with the sale. There are many sales I have cancelled after looking at this feedback as I know the chances are substantially higher that I will also get an unwarranted neg. It is absolutely not worth the risk. I put these buyers on my blocked list too.
Prevention is better than any cure.
shoaltech
OP3 years agoThanks for the reply. One question though, even if you cancel an order, that buyer can still leave a neg right? So wouldn't someone who is prone to leaving negs, be even more likely to if you cancelled their order?
twyngwyn
·3 years agoYou cancel with: 'problem with buyer's address'
padi*0409
·3 years agoIt used to be the case that a buyer could leave feedback after a cancellation, but that MAY not be the case any longer.
https://community.ebay.com.au/t5/Buying/Is-there-any-way-to-report-a-seller-who-cancelled-your-order/m-p/2521723#M133087
shoaltech
OP3 years agopadi - Interesting. It seems that might be the case now that they can't leave feedback after a cancelled order.
twyngwyn - I contacted Ebay re the swearing and they said it wasn't removable as there were no swear words used. I pressed my case and then they said it is being removed. However, what has happened is that the comment was removed, but not the neg. Arrgh.
*sons_n_daughters*
·3 years agoSeriously, it's one neg, against hundreds and hundreds of positive feedback. I wouldn't worry about it. Most buyers don't look at feedback anyway. For those that do, they'll see a removed comment and think the comment was against the rules, so removed.
For one neg, buyers really don't care. You only have to look at the amount of buyers who repeatedly buy from Chinese sellers with 1,000's of neg a month. Don't lose any sleep over it.